I agree that is a bit on the harsh side... GXS should be allowed to explain the root cause, the fix and what is being done to prevent it in the future. By the same token, we as customers should be provided an accurate depiction of the situation. The issue at hand is that ... Robert Kamba Senior Vice President, Global Operations GXS provided the official response (which I posted). This was not obtained from a Customer Service Rep. If you missed the post, I will resend to you directly. I am attempting to determine it's validity (which I believe to be fair). As it does currently make logical sense, I will, as you suggested, approach them with the fact that there are indeed users of the new Data Center that also had this problem. In fact, it appears at this time that, no GXS FTP user could even connect to GXS.
Steve Moses Systems Analyst Iomega Corp. (303) 681-2593 _____ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Mattias/LS Sent: Monday, February 26, 2007 1:43 PM To: [email protected] Subject: Re: [EDI-L] GXS DOWN????? >I think those of you who have experienced this problem > should convene on-line, draft a petiton and confront > GXS. Basically somebody is lying over at GXS and you > need to call them on their shit. Also such a petition > might help you convince your management to dump these > bums once and for all. Not that I don't "feel your pain" but I think you are calling for action totally unwarranted AT THIS TIME. Accusing a company as a whole of lying (telling untruths deliberately) is a pretty major step, the kind of step which could earn you a new nickname: "Respondent". (Name-calling can get you there too, but it does take a bit longer than making specific allegations in a public venue). If there is a bad apple at some vendor - be it a customer service rep or those who train/support him or her - give that vendor a chance to handle the situation. Contact a responsible manager at that company and tell him/her what happened. You might be surprised how often a manager is never made aware of this kind of thing. (Tell me there haven't been times when YOU have decided to "handle it myself" without informing YOUR boss!). After all, isn't this the same group begging for YOUR customers to be PARTNERS with you? Michael C. Mattias Tal Systems Inc. Racine WI [EMAIL PROTECTED] <mailto:mmattias%40talsystems.com> [Non-text portions of this message have been removed] ------------------------ Yahoo! Groups Sponsor --------------------~--> Something is new at Yahoo! Groups. Check out the enhanced email design. http://us.click.yahoo.com/kOt0.A/gOaOAA/yQLSAA/OIFolB/TM --------------------------------------------------------------------~-> ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
