And this is why EDI folks are so multi-talented...we not only have to perform actual EDI functions but we have to hunt down requirements regardless of how many sales/project managers have already spent a month with them explaining/promising results sans requirements. But I digress...
If I were you, I would punt this back to sales or the buyer and tell them that you cannot move forward without the account number, contact information, etc. In email. With date that info is needed in order for you to reach the deadline. Then let those that own that vendor to actually own it and get the info needed to comply with EDI requirements. ;) when you are questioned, produce email. Sent via BlackBerry. Please excuse spelling errors. -----Original Message----- From: Leah Halpin <[email protected]> Sender: [email protected] Date: Tue, 1 Feb 2011 16:12:46 To: Ryan Finnesey<[email protected]>; <[email protected]> Subject: Re: [EDI-L] Ingram Micro Ryan, Why is your sales rep dealing with vendors? Shouldn't they be selling to customers? Have you tried googling? Have you tried explaining to the people at the 800 number that you are the customer and they are the vendor and perhaps they can refer you to a different department, one that is interested in selling whatever it is they sell? Have you mentioned this problem to whoever gave you this number? Leah ________________________________ From: Ryan Finnesey <[email protected]> To: [email protected] Sent: Tue, February 1, 2011 5:42:31 PM Subject: [EDI-L] Ingram Micro Would anyone have a contact at Ingram Micro that would be willing to answer a few questions? We were given 1-800-616-4665 by our sales rep but when we call that number they will not answer any questions without us giving them an account number. We have not setup an account with them because we need to verify their EDI support before we bring them on as a vender. All we get from sales is "Unfortunately without an Ingram account our EDI department cannot assist" I find it a bit nuts. Cheers Ryan [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
