Ryan, You are the customer. If you're getting this kind of flack before you even buy anything, perhaps you need to look for a different vendor. If you must use this vendor, follow the previous suggestions offered to you. Also, if you got this vendor's name from Microsoft, you might want to provide feed back to the big bad about how they're being represented by their resellers.
Leah ________________________________ From: Ryan Finnesey <[email protected]> To: Leah Halpin <[email protected]>; [email protected] Sent: Tue, February 1, 2011 8:32:49 PM Subject: RE: [EDI-L] Ingram Micro Sorry I may not have been clear with my first post. We are going to be purchasing software licenses for Microsoft software. We must issues a PO each month for the software we use. Microsoft has given us a list of companies we can buy the licenses from. Ingram Micro is one of them. Before we pick the company to use I need to confirm that they truly have support for EDI. Lots of time we are told “Yes we support EDI” but there version of EDI is sending us a PDF via e-mail. HP is also on the list of companies Microsoft gave us. We setup an account with them, signed up for their VAN only to find that the part numbers we need to order are in a “different” system that does not support EDI at this time. Cheers Ryan From:Leah Halpin [mailto:[email protected]] Sent: Tuesday, February 01, 2011 7:13 PM To: Ryan Finnesey; [email protected] Subject: Re: [EDI-L] Ingram Micro Ryan, Why is your sales rep dealing with vendors? Shouldn't they be selling to customers? Have you tried googling? Have you tried explaining to the people at the 800 number that you are the customer and they are the vendor and perhaps they can refer you to a different department, one that is interested in selling whatever it is they sell? Have you mentioned this problem to whoever gave you this number? Leah ________________________________ From:Ryan Finnesey <[email protected]> To: [email protected] Sent: Tue, February 1, 2011 5:42:31 PM Subject: [EDI-L] Ingram Micro Would anyone have a contact at Ingram Micro that would be willing to answer a few questions? We were given 1-800-616-4665 by our sales rep but when we call that number they will not answer any questions without us giving them an account number. We have not setup an account with them because we need to verify their EDI support before we bring them on as a vender. All we get from sales is "Unfortunately without an Ingram account our EDI department cannot assist" I find it a bit nuts. Cheers Ryan [Non-text portions of this message have been removed] This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
