Are you trying with the compuyter power supply plugged in?  If not, try 
it.
Your computer's USB port may be marginal on battery power.

Also, try a USB-serial adapter with FTDI chipset.  These seem to be the 
most
easily used.  Also try to find a computer with a serial port to try.  
maybe another
laptop.  Don't give up!

...bill nr4c

On Tue, 17 Jul 2012 11:43:33 -0700 (PDT), W8JH wrote:
> My K3 has lost communication with the K3 utility program.  Although 
> properly
> configured (comm port) the Utility cannot read the versions of 
> firmware in
> the rig nor update them.  The recent improvements in 4.51 have me 
> wanting to
> update and try it out.
>
> Oddly enough my logger, N3FJP still communicates fine with the K3 on 
> the
> same comm port (10) I have the K3utility attempt to connect on.  I do 
> shut
> down the logger before trying K3Util and have rebooted, etc. with no 
> luck.
>
> The computer is a laptop.  I have purchased another USB converter
> recommended on the list and still have the same problems.  I do not 
> have a
> "real" serial port available and do not expect to have one.
>
> This problem has crept in over the past year or so.  Used to be it 
> would
> happen on occasion to the logger and K3Util but recently I have not 
> had a
> problem with the logger and the K3Util has been non functional for 
> over a
> month.
>
> I wanted to look for others with a similar experience and perhaps 
> cure here
> before heading to support.
>
>
> -----
> 73,
>
> Joe, W8JH
> K3 1713, KPA 132
> --
> View this message in context:
> 
> http://elecraft.365791.n2.nabble.com/K3-lost-comm-with-K3Util-tp7559310.html
> Sent from the Elecraft mailing list archive at Nabble.com.
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