Here's a similar story about FedEx, with a happier ending. As a beta tester for the K3, I was sent some new boards by FedEx. It was a Friday, and I really wanted to install them over the weekend. I was watching the FedEx site all day. The package was "out for delivery" when suddenly at about 5 PM, up popped 'exception': nobody home.
I instantly called their 800 number and got a human! She called the driver and he actually appeared in about 10 minutes. He apologized, saying that he had been on the next block. Since they have GPS systems and since the numbers are not the same from block to block, I was suspicious, but happy. On 7/27/2012 12:14 PM, Wes Stewart wrote: > Lately UPS has not been very, very good... > > I ordered a speaker from a company in Las Vegas, NV; I'm in Tucson. It was > shipped on > July 2 and scheduled for delivery on July 5, according to UPS' own tracking > data. > > On the morning of July 5, it was "Out for delivery". Imagine my surprise to > see later > in the day, "Business was closed, will try again tomorrow." I'm not a > business but a > residence and I was home all day. I called their 800 number and requested a > call from > the local office. > > When they called, I got profuse apologies for their mistake, promises that > "heads would > roll" and that I would get my shipment the following day without fail. If > that were > the case, I wouldn't be writing. > > The next day, according to the tracking info, my "business" was again > "closed"... > twice. Another telephone got the same canned response and "I'm sorry, you > won't get it > until next week." So my package due on July 5 arrived on July 9. > > I could have driven to Vegas for the weekend and picked it up. > > Wes N7WS -- Vic, K2VCO Fresno CA http://www.qsl.net/k2vco/ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
