Trash the Normal template anyway, then restart Word. If that doesn't help,
then:
Trash Word Settings and Excel Settings files in
System:Preferences:Microsoft. If that doesn't work, do it again, and also
trash the PPC Registration Database file in Preferences folder. (I'd
appreciate if you'd do it in three steps like this. A lot of people seem to
have this problem, and it would be nice to track down precisely which file
it is that would fix it.)
--
Paul Berkowitz
On 3/27/01 11:29 PM, "Jan Martel" <[EMAIL PROTECTED]> wrote:
> I know this is totally OT for this list, but I can't figure out who else to
> ask and I'm going crazy. For some reason, the situation where Word and Excel
> think that they should save documents as Word 98 and Excel 98 has
> *reappeared* for me. I had this problem months ago, went to the ms web site,
> discovered I needed to get rid of Office 98, downloaded the "remove Office
> 98" program, ran it, and had 2001 documents (I have to admit that although I
> know the Word docs were 2001, I probably didn't check Excel, since at the
> time I wasn't doing much with it). Today I went to save an Excel workbook as
> something else and noticed that it was being saved as Excel 98. I checked to
> see if there was *anything* on the computer that seemed to be a remnant of
> Office 98, and did find 3 Excel prefs that were designated (8) instead of
> (9). I trashed them. Searched for everything else I could think of and
> didn't find anything. Restarted. Opened Excel, did a "save as" and found it
> only had Excel 98 as a format choice. Then, for some reason that escapes me
> at the moment, I decided to double check Word, and that *also* had reverted
> to saving things as Word 98! What did I do to cause this? And more
> importantly, how can I get rid of it? I did look at the Normal template in
> Word, and it's a 2001 document. I even tried re-downloading the "remove
> Office 98" file from the ms web site, but it won't even create the program,
> it just creates "remove Office 2001" presumably because I don't have Office
> 98 on the computer. I've now started tearing my hair out. Any ideas of what
> I might do or where I might look for help? TIA and again, sorry to post this
> here, where it clearly doesn't belong, since Entourage didn't exist in
> Office 98, so it can't revert.
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