Hi Bill, I can't help you with the "permission denied" error specifically, but I can tell you that when you do a "dirty" uninstall, you an expect to leave files behind. You *must* use the Removal tool first. Here's the procedure:
The Remove Office tool is located in the Value Pack folder on the Office X CD. Install it and run it. Now reinstall Office X using the installer on the CD or do a Drag & Drop to the Applications folder. Also don't forget to install any Value Pack items you need. When you've finished, you'll need to download (<http://www.microsoft.com/mac/download/>) and install the Office X 10.1.2, 10.1.4 (includes 10.1.3) and 10.1.5 updaters. For the most trouble-free installation, run Disk Utility First Aid to repair permissions after you remove Office, after you reinstall it and after you install all the updates. To repair permissions go to Macintosh HD/Applications/Utilities; open up Disk Utility; select your hard disk and click the First Aid tab and then the button to "Repair Disk Permissions". -- Beth Rosengard Mac MVP Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm> Entourage Help Page: <http://www.entourage.mvps.org/toc.html> On 5/12/04 10:58 AM, "Bill White" <[EMAIL PROTECTED]> wrote: > As posted last week, every time I launch Entourage I get an error: "The > preferences file could not be opened. Access permission is denied." > > I've checked/repaired permissions on the (new) drive, and I've manually > verified that all apparent Entourage and Microsoft prefs are read/write. I > continue to get the error. > > Today I finally gave up and trashed the entire Microsoft Office folder, its > loose com.microsoft files in ~/Library/Preferences/ and the entire > ~/Library/Preferences/Microsoft/ folder. Then I emptied the trash and > rebooted. > > Then I reinstalled just Entourage; as expected, it asked me for the > registration information and I entered it. But when the program launched it > not only gave me the same old "access permission denied" error, but it had > retained ALL of my old preferences as well!? > > Is there a preference file somewhere that I'm missing here? > > Thanks again! > > Bill > > OS X 10.3.3, Entourage X 10.1.4 -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
