Here is the crash log for Word: Microsoft Error Reporting log version: 1.0
Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2004-05-24 21:02:33 -0500 Application Name: Microsoft Word Application Version: 11.0.0.040408 Module Name: ATS Module Version: unknown Module Offset: 0x0002aac0 Extra app info: Reg=English Loc=0x0409 Thread 0 crashed: # 1 0x96c1aac0 in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aac0) # 2 0x96c195cc in _FOGetNameInternal + 0x000002A4 (ATS + 0x000295cc) # 3 0x96c0af00 in __eFOGetName + 0x00000284 (ATS + 0x0001af00) # 4 0x96c0ac54 in _FOGetName + 0x0000005C (ATS + 0x0001ac54) # 5 0x915b7be0 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00057be0) # 6 0x929992cc in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x0000016C (HIToolbox + 0x001c92cc) # 7 0x929a51d8 in __Z20BuildFontNamesRecordmsm + 0x00000060 (HIToolbox + 0x001d51d8) # 8 0x9299167c in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C (HIToolbox + 0x001c167c) # 9 0x928ee354 in __Z23_CreateStandardFontMenuP8MenuDatatsmPm + 0x00000054 (HIToolbox + 0x0011e354) # 10 0x005a10c0 in (MCPZ.stb + 0x00030cd0) # 11 0x005a0b7c in (MCPZ.stb + 0x0003078c) # 12 0x0057e518 in (MCPZ.stb + 0x0000e128) # 13 0x0057e4ac in (MCPZ.stb + 0x0000e0bc) # 14 0x005a0af8 in (MCPZ.stb + 0x00030708) # 15 0x005a0a78 in (MCPZ.stb + 0x00030688) # 16 0x0203d788 in (Microsoft Word + 0x0001dce8) # 17 0x02022cdc in (Microsoft Word + 0x0000323c) # 18 0x02020360 in (Microsoft Word + 0x000008c0) # 19 0x01023430 in (Microsoft_Office_2001Z + 0x0000cec0) # 20 0x020200b4 in (Microsoft Word + 0x00000614) # 21 0x02b052ec in (Microsoft Word + 0x00ae584c) PPC Thread State: srr0: 0x96c1aac0 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x20000000 lr: 0x96c195cc ctr: 0x900f60e0 mq:0x00000000 r0: 0x0000001f r1: 0xbfffe0d0 r2: 0x00000040 r3:0x00000015 r4: 0x00000000 r5: 0x00000000 r6: 0x0000002d r7:0x0148a3aa r8: 0x00405000 r9: 0xfeeb86bb r10: 0x00000001 r11:0x010853aa r12: 0x00342a64 r13: 0x0316b88c r14: 0x0316b858 r15:0x00000003 r16: 0xbffff4f8 r17: 0x00000000 r18: 0xbfffe3d8 r19:0xbfffe3dc r20: 0xbfffe3d4 r21: 0xbfffe338 r22: 0xbfffe324 r23:0xbfffe328 r24: 0x0177e0fc r25: 0x00342a50 r26: 0x057b59c4 r27:0x00000015 r28: 0x00342a50 r29: 0x057b5a18 r30: 0x057b5a12 r31:0x96c19338 Thread 1: # 1 0x90012688 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib + 0x00012688) # 2 0x9000d858 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d858) # 3 0x9002d488 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002d488) # 4 0x0176760c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + 0x0006260c) # 5 0x01766ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + 0x00061ad8) # 6 0x01766c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + 0x00061c04) # 7 0x017676e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + 0x000626e4) # 8 0x900247e4 in __pthread_body + 0x00000024 (libSystem.B.dylib + 0x000247e4) PPC Thread State: srr0: 0x90012688 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000004 lr: 0x9000d858 ctr: 0x90012680 mq:0x00000000 r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x0000040b r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30 r8: 0x00000000 r9: 0x00005a4d r10: 0x3a8883e9 r11:0xa0003ed4 r12: 0x90012680 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017774dc r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d7f0 Thread 2: # 1 0x8fe26a08 in _mach_msg_trap + 0x00000008 (dyld + 0x00026a08) # 2 0x8fe321f4 in _mach_msg + 0x00000038 (dyld + 0x000321f4) # 3 0x8fe16538 in _server_loop + 0x00000088 (dyld + 0x00016538) # 4 0x8fe16368 in _start_debug_thread + 0x00000144 (dyld + 0x00016368) PPC Thread State: srr0: 0x8fe26a08 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000000 lr: 0x8fe321f4 ctr: 0x8fe1a99c mq:0x00000000 r0: 0xffffffe1 r1: 0x057f5cf0 r2: 0x00000000 r3:0x057f5d90 r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503 r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x84470334 r12: 0x8fe1a99c r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0 r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x057f5dd0 r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254 r24: 0x057f5d90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000 r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe164c4 Loaded modules: 0: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Word 1: MicrosoftLSLibZ (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin 2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin 3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin 4: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Office/Microsoft Office 5: ShMem (11.0.0.040322 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem 6: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Word 7: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib 8: DVComponentGlue: /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentG lue 9: dyld: /usr/lib/dyld 10: libSystem.B.dylib: /usr/lib/libSystem.B.dylib 11: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio n 12: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb onCore.framework/Versions/A/CarbonCore 13: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 14: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe rvices.framework/Versions/A/OSServices 15: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 16: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 17: DiskArbitration: /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskA rbitration 18: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat ionServices 19: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D esktopServicesPriv 20: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo nfiguration 21: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 22: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom 23: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun d.framework/Versions/A/CarbonSound 24: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/LangAnalysis.framework/Versions/A/LangAnalysis 25: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ColorSync.framework/Versions/A/ColorSync 26: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 27: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender ing.framework/Versions/A/HTMLRendering 28: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/QD.framework/Versions/A/QD 29: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/AE.framework/Versions/A/AE 30: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/PrintCore.framework/Versions/A/PrintCore 31: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco gnition.framework/Versions/A/SpeechRecognition 32: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript ing.framework/Versions/A/OpenScripting 33: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu re.framework/Versions/A/ImageCapture 34: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame work/Versions/A/Help 35: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane ls.framework/Versions/A/CommonPanels 36: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram ework/Versions/A/Print 37: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI .framework/Versions/A/SecurityHI 38: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation Services.framework/Versions/A/NavigationServices 39: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib 40: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 41: libPDFRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib 42: libPSRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib 43: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 44: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime 45: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/FindByContent.framework/Versions/A/FindByContent 46: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security 47: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/LaunchServices.framework/Versions/A/LaunchServices 48: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe twork.framework/Versions/A/CFNetwork 49: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox. framework/Versions/A/HIToolbox 50: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/HIServices.framework/Versions/A/HIServices 51: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/CoreGraphics 52: libcups.2.dylib: /usr/lib/libcups.2.dylib 53: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib 54: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebS ervicesCore.framework/Versions/A/WebServicesCore 55: libz.1.dylib: /usr/lib/libz.1.dylib 56: libresolv.9.dylib: /usr/lib/libresolv.9.dylib 57: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear chKit.framework/Versions/A/SearchKit 58: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew ork/Versions/A/Ink 59: libicucore.A.dylib: /usr/lib/libicucore.A.dylib 60: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib 61: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib 62: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ATS.framework/Versions/A/ATS Operating System Information Operating System: Mac OS X 10.3.3 (Build 7F44) CPU: G4 (7450), Number: 1, Speed: 800 MHz gestaltPhysicalRAMSize err = 0, result = 768 MB gestaltSystemVersion err = 0, result = 0x1033 Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440 Microsoft Application Information: Error Reporting UUID: 5A1DE0F4-A6D2-11D8-A229-000393BDD012 Time from launch: 0 hours, 0 minutes, 17 seconds Total errors on this client: 48 Thus spake Dennis T Cheung [EMAIL PROTECTED], circa 05/24/2004 6:17 PM: > Can you post the crash log? > > > On 5/24/04 6:42 AM, "Marsha L. Hillson Gerace" > <[EMAIL PROTECTED]> wrote: > >> Yes. They never really open. I think the error log says they are open for >> 1 second. >> >> Thus spake Dennis T Cheung [EMAIL PROTECTED], circa 05/24/2004 4:12 AM: >> >>> So are you saying that when Word/Excel or PPT launch, they crash? >>> >>> >>> On 5/23/04 6:58 PM, "Marsha L. Hillson Gerace" >>> <[EMAIL PROTECTED]> wrote: >>> >>>> Drag and Drop installation has the same results. I will try to install on >>>> my iBook running Jaguar and see what happens. I'll have to put Office X >>>> back on the iMac. >>>> >>>> Marsha L. Hillson Gerace >>>> mailto:[EMAIL PROTECTED] >>>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM >>>> Entourage 11.0.0 (040405) >>>> >>>> >>>> Thus spake Marsha L. Hillson Gerace [EMAIL PROTECTED], >>>> circa 05/23/2004 8:21 PM: >>>> >>>>> 1. I uninstalled all MS Office fonts (searched for every font name and >>>>> removed all versions) >>>>> 2. Ran Office Removal Tool a couple of times >>>>> 3. Repaired Disk Permissions twice >>>>> 4. Ran TechTools from the CD >>>>> 5. Ran SpeedDisk from the CD >>>>> 6. Rebooted and did one more Office Removal (nothing found) >>>>> 7. Repaired Disk Permissions one more time >>>>> 8. Ran the Office 2004 installer >>>>> SAME RESULTS, ONLY Entourage will open. >>>>> >>>>> I will run the removal tool again and try the drag and drop installation. >>>>> ANY MORE IDEAS? This is the Student Teacher Edition, do you think there >>>>> is >>>>> something wrong with the installer in this version? Is that a >>>>> possibility? >>>>> I noticed I cannot find certain things on the CD, i.e. Assistants; only >>>>> Max >>>>> is in the folder, but could other things be missing or incorrect? Thanks. >>>>> >>>>> Is there someone I can send all these error reports to that I get when it >>>>> quits? I am checking the send box to send to MS, but who is looking at >>>>> them? What can be learned from them? >>>>> >>>>> Marsha L. Hillson Gerace >>>>> mailto:[EMAIL PROTECTED] >>>>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM >>>>> Entourage 11.0.0 (040405) >>>>> >>>>> >>>>> Thus spake Barry Wainwright [EMAIL PROTECTED], circa 05/21/2004 2:56 AM: >>>>> >>>>>> If Office removal is not removing the parts described above it points to >>>>>> a >>>>>> problem with file permissions, which could also explain the problems in >>>>>> installing. Try to run 'repair permisssion' first, then run the removal >>>>>> tool >>>>>> and re-install. >>>> >>> >>> -- >>> Dennis T Cheung | [EMAIL PROTECTED] | AIM: dtc | http://dennistcheung.com >>> >>> This message is provided "AS IS" with no warranties, and confer no rights. >>> >> >> >> >> Marsha L. Hillson Gerace | [EMAIL PROTECTED] >> AIM: BlackCatII | Yahoo!: marshagerace > > -- > Dennis T Cheung | [EMAIL PROTECTED] | AIM: dtc | http://dennistcheung.com > > This message is provided "AS IS" with no warranties, and confer no rights. > Marsha L. Hillson Gerace | [EMAIL PROTECTED] AIM: BlackCatII | Yahoo!: marshagerace -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
