Dan
Marsha L. Hillson Gerace wrote:
Here is the crash log for Word:
Microsoft Error Reporting log version: 1.0
Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2004-05-24 21:02:33 -0500 Application Name: Microsoft Word Application Version: 11.0.0.040408 Module Name: ATS Module Version: unknown Module Offset: 0x0002aac0 Extra app info: Reg=English Loc=0x0409
Thread 0 crashed:
# 1 0x96c1aac0 in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aac0) # 2 0x96c195cc in _FOGetNameInternal + 0x000002A4 (ATS + 0x000295cc) # 3 0x96c0af00 in __eFOGetName + 0x00000284 (ATS + 0x0001af00) # 4 0x96c0ac54 in _FOGetName + 0x0000005C (ATS + 0x0001ac54) # 5 0x915b7be0 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00057be0) # 6 0x929992cc in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x0000016C (HIToolbox + 0x001c92cc) # 7 0x929a51d8 in __Z20BuildFontNamesRecordmsm + 0x00000060 (HIToolbox + 0x001d51d8) # 8 0x9299167c in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C (HIToolbox + 0x001c167c) # 9 0x928ee354 in __Z23_CreateStandardFontMenuP8MenuDatatsmPm + 0x00000054 (HIToolbox + 0x0011e354) # 10 0x005a10c0 in (MCPZ.stb + 0x00030cd0) # 11 0x005a0b7c in (MCPZ.stb + 0x0003078c) # 12 0x0057e518 in (MCPZ.stb + 0x0000e128) # 13 0x0057e4ac in (MCPZ.stb + 0x0000e0bc) # 14 0x005a0af8 in (MCPZ.stb + 0x00030708) # 15 0x005a0a78 in (MCPZ.stb + 0x00030688) # 16 0x0203d788 in (Microsoft Word + 0x0001dce8) # 17 0x02022cdc in (Microsoft Word + 0x0000323c) # 18 0x02020360 in (Microsoft Word + 0x000008c0) # 19 0x01023430 in (Microsoft_Office_2001Z + 0x0000cec0) # 20 0x020200b4 in (Microsoft Word + 0x00000614) # 21 0x02b052ec in (Microsoft Word + 0x00ae584c)
PPC Thread State: srr0: 0x96c1aac0 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x20000000 lr: 0x96c195cc ctr: 0x900f60e0 mq:0x00000000 r0: 0x0000001f r1: 0xbfffe0d0 r2: 0x00000040 r3:0x00000015 r4: 0x00000000 r5: 0x00000000 r6: 0x0000002d r7:0x0148a3aa r8: 0x00405000 r9: 0xfeeb86bb r10: 0x00000001 r11:0x010853aa r12: 0x00342a64 r13: 0x0316b88c r14: 0x0316b858 r15:0x00000003 r16: 0xbffff4f8 r17: 0x00000000 r18: 0xbfffe3d8 r19:0xbfffe3dc r20: 0xbfffe3d4 r21: 0xbfffe338 r22: 0xbfffe324 r23:0xbfffe328 r24: 0x0177e0fc r25: 0x00342a50 r26: 0x057b59c4 r27:0x00000015 r28: 0x00342a50 r29: 0x057b5a18 r30: 0x057b5a12 r31:0x96c19338
Thread 1:
# 1 0x90012688 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib + 0x00012688) # 2 0x9000d858 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d858) # 3 0x9002d488 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002d488) # 4 0x0176760c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + 0x0006260c) # 5 0x01766ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + 0x00061ad8) # 6 0x01766c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + 0x00061c04) # 7 0x017676e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + 0x000626e4) # 8 0x900247e4 in __pthread_body + 0x00000024 (libSystem.B.dylib + 0x000247e4)
PPC Thread State: srr0: 0x90012688 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000004 lr: 0x9000d858 ctr: 0x90012680 mq:0x00000000 r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x0000040b r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30 r8: 0x00000000 r9: 0x00005a4d r10: 0x3a8883e9 r11:0xa0003ed4 r12: 0x90012680 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017774dc r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d7f0
Thread 2:
# 1 0x8fe26a08 in _mach_msg_trap + 0x00000008 (dyld + 0x00026a08) # 2 0x8fe321f4 in _mach_msg + 0x00000038 (dyld + 0x000321f4) # 3 0x8fe16538 in _server_loop + 0x00000088 (dyld + 0x00016538) # 4 0x8fe16368 in _start_debug_thread + 0x00000144 (dyld + 0x00016368)
PPC Thread State: srr0: 0x8fe26a08 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000000 lr: 0x8fe321f4 ctr: 0x8fe1a99c mq:0x00000000 r0: 0xffffffe1 r1: 0x057f5cf0 r2: 0x00000000 r3:0x057f5d90 r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503 r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x84470334 r12: 0x8fe1a99c r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0 r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x057f5dd0 r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254 r24: 0x057f5d90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000 r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe164c4
Loaded modules:
0: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.0.0.040322 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
7: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
8: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentG
lue
9: dyld: /usr/lib/dyld
10: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
11: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
12: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
13: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
14: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
15: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
16: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
17: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskA
rbitration
18: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
19: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
20: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
21: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
22: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
23: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
24: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
25: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
26: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
27: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
28: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
29: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/AE.framework/Versions/A/AE
30: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
31: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
32: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
33: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
34: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
35: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
36: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
37: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
.framework/Versions/A/SecurityHI
38: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
39: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
40: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
41: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
42: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
43: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
44: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
45: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/FindByContent.framework/Versions/A/FindByContent
46: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
47: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LaunchServices.framework/Versions/A/LaunchServices
48: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
49: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
50: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
51: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
52: libcups.2.dylib: /usr/lib/libcups.2.dylib
53: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
54: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebS
ervicesCore.framework/Versions/A/WebServicesCore
55: libz.1.dylib: /usr/lib/libz.1.dylib
56: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
57: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
58: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
59: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
60: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
61: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
62: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
Operating System Information Operating System: Mac OS X 10.3.3 (Build 7F44) CPU: G4 (7450), Number: 1, Speed: 800 MHz gestaltPhysicalRAMSize err = 0, result = 768 MB gestaltSystemVersion err = 0, result = 0x1033 Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Microsoft Application Information: Error Reporting UUID: 5A1DE0F4-A6D2-11D8-A229-000393BDD012 Time from launch: 0 hours, 0 minutes, 17 seconds Total errors on this client: 48
Thus spake Dennis T Cheung [EMAIL PROTECTED], circa 05/24/2004 6:17 PM:
Can you post the crash log?
On 5/24/04 6:42 AM, "Marsha L. Hillson Gerace" <[EMAIL PROTECTED]> wrote:
Yes. They never really open. I think the error log says they are open for 1 second.
Thus spake Dennis T Cheung [EMAIL PROTECTED], circa 05/24/2004 4:12 AM:
So are you saying that when Word/Excel or PPT launch, they crash?
On 5/23/04 6:58 PM, "Marsha L. Hillson Gerace" <[EMAIL PROTECTED]> wrote:
Drag and Drop installation has the same results. I will try to install on-- Dennis T Cheung | [EMAIL PROTECTED] | AIM: dtc | http://dennistcheung.com
my iBook running Jaguar and see what happens. I'll have to put Office X
back on the iMac.
Marsha L. Hillson Gerace
mailto:[EMAIL PROTECTED]
Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM
Entourage 11.0.0 (040405)
Thus spake Marsha L. Hillson Gerace [EMAIL PROTECTED], circa 05/23/2004 8:21 PM:
1. I uninstalled all MS Office fonts (searched for every font name and removed all versions) 2. Ran Office Removal Tool a couple of times 3. Repaired Disk Permissions twice 4. Ran TechTools from the CD 5. Ran SpeedDisk from the CD 6. Rebooted and did one more Office Removal (nothing found) 7. Repaired Disk Permissions one more time 8. Ran the Office 2004 installer SAME RESULTS, ONLY Entourage will open.
I will run the removal tool again and try the drag and drop installation. ANY MORE IDEAS? This is the Student Teacher Edition, do you think there is something wrong with the installer in this version? Is that a possibility? I noticed I cannot find certain things on the CD, i.e. Assistants; only Max is in the folder, but could other things be missing or incorrect? Thanks.
Is there someone I can send all these error reports to that I get when it
quits? I am checking the send box to send to MS, but who is looking at
them? What can be learned from them?
Marsha L. Hillson Gerace
mailto:[EMAIL PROTECTED]
Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM
Entourage 11.0.0 (040405)
Thus spake Barry Wainwright [EMAIL PROTECTED], circa 05/21/2004 2:56 AM:
If Office removal is not removing the parts described above it points to a problem with file permissions, which could also explain the problems in installing. Try to run 'repair permisssion' first, then run the removal tool and re-install.
This message is provided "AS IS" with no warranties, and confer no rights.
Marsha L. Hillson Gerace | [EMAIL PROTECTED] AIM: BlackCatII | Yahoo!: marshagerace
-- Dennis T Cheung | [EMAIL PROTECTED] | AIM: dtc | http://dennistcheung.com
This message is provided "AS IS" with no warranties, and confer no rights.
Marsha L. Hillson Gerace | [EMAIL PROTECTED] AIM: BlackCatII | Yahoo!: marshagerace
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