On 6/3/04 9:18 AM, "Mark Goodman" <[EMAIL PROTECTED]> wrote:
> Is anyone else having this problem. My system crashed and I (for the fourth > time) have hundreds and hundreds of redundant messages in my inbox. Do you have �Leave a copy of each message on server� selected in your Account. Look under the Options tab. If this is the problem, then you can select to delete them without downloading by using Online Access. See <http://www.entourage.mvps.org/glossary/onlineaccess.html> for how to use this feature. FYI..when Entourage crashed it sounds like it lost the info on the messages you had downloaded, thus you continue to download the messages that were left on the server. > > I realize that this problem is a result of Entourage trying to correct some > sort of problem database corruption, but this is just not working very well. > This has happened to me four times already in less than a month (and I am sure > that this will continue to happen again and again). Whatever was changed in > Entourage 2004 seems to be too aggressive at fixing whatever problem is is > detecting. Now to your system crashing...this has to be addressed. I suggest doing an archive and install. "Archive and Install." moves existing system files to a folder named Previous System and then installs Mac OS X again. You should elect to preserve your user and network settings during the installation. This option automatically imports existing users, Home directories, and network settings. This means it also skips the Setup Assistant after installation. Important: Before starting the installation, you may wish to use Disk Utility. Refer to technical document 25505, "Mac OS X 10.2: Directory Issue Verification or Repair Is Not Part of Installation". 1. Start up from your Mac OS X 10.x Install Disc 1. 2. Select your language. The Welcome to the Mac OS X Installer window appears. 3. Click Continue. The Important Information window appears. 4. After reading or printing the information, click Continue. The Software License Agreement window appears. 5. After reading or printing the information, click Continue. 6. An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears. 7. Click Options. The installation options sheet appears. 8. Select Archive and Install. 9. Select the volume which already has Mac OS X installed. 10. You should also select Preserve Users and Network Settings 11. Click OK. 12. Click Continue to begin the installation. After this you should be crash free. -- Diane Ross Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
