On 10/27/06 11:43 AM, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote:
> He is currently using 11.2.4 > Yes, our mailboxes were moved some during January 2005. > Exchange Servers are 2003. > > Pc info: > Nokia Phone is being sync in PC. > Yes, when using outlook , user is using cache mode. > > > He has lost all calendar events even when with the latest version of > Entourage. Between 2005 and now he has lost them like 4 times. He is > probably the most active user within our organization. Is it possible > the identity has not been completely upgraded? I had seen those reports > about loosing events , about upgrading and we did. But after that this > happened twice now, any clue? When was the database last created? Has it been re-created from scratch since any of these data loss events? What version of Entourage was it created under? I wouldn't rule out the other "devices" -- the Nokia phone (perhaps not good to say based on your domain, hm) and Outlook -- that are involved. It could also be a complex scenario that involves the interaction between everything synchronizing to Exchange, simultaneously or not. With data sync, I see only a few options for outcomes: * Data will be created. * Data will be modified. * Data will be deleted. * Data will be ignored. Depending on what you wanted to happen with each piece of data, any of these _could_ be a success. When you throw more "devices" in, it just seems to get progressively more complex. If you could reproduce the data loss under controlled conditions, or remove one of the devices for a period of time and reintroduce it later, you might be able to narrow down where the problem is. (And I'm sure the Microsoft developers would like to hear about it if one of their packages is implicated.) At the very least, if you can reduce the amount of time they are in use simultaneously, that could help. It also sounds important enough that you might want to contact Microsoft support about it. -- Jeremy Reichman -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
