Hey Diane.
Yesterday I was online downloading mail when my laptop froze. A bit
of background -- I installed a new piece of RAM last week. Sure
enough, the grey screen of death appeared and I had a kernal panic.
(RAM is now on its way back to its seller.)
When I restarted the laptop, all my programs that were open at the
time, were fine, except for Entourage X. The logo would bounce a
couple of times, I'd get the message that OSX had closed
unexpectedly, would I like to reopen the program? I click yes, but
then I get the second chance window that says "Try Again." And it's a
never-ending round-robin.
The first thing I did was to back up my entire hard drive on the laptop.
Then I took the 2007 identity folder and put it on my desktop.
However, when I tried to open the 2007 identity on my (untouched or
in any way damaged) Entourage on the desktop, I then got the same
messages I had received on the laptop. So, I figured my next move was
to rebuild the database.
At that point I tried to rebuild the 2007 identity database on my
desktop.
The effort eventually failed, with a message that said, "Not enough
memory."
I then tried an advanced rebuild, and it appeared to finish the
process with no problem, going through all the proper steps.
I then removed all pertinent preference files I could find with the
time and date concurrent with my trying to open Entourage on the
desktop.
But, when I tried to open Entourage -- same messages. No go.
I then went back to the laptop and uninstalled and reinstalled
Office. I also, once again, removed any pertinent preference files.
At that point, I could open Entourage on my desktop and set up
another identity. But when I went to try and open the 2007 Identity
file -- same thing as before.
I've searched the archives and it appears the program to extract
files from a database that is listed is no longer being supported. I
tried it anyway, and yes, the files seem to be intact, as I could
actually see about 20 of them before the program stopped.
I also saw the comment about opening up the file with BBedit. But I
would need someone to do this for me. I am no BBEdit expert. Not even
a novice.
However I also saw a note about how if you get a "not enough memory"
response when trying to rebuild, that this could mean a font is damaged.
BUT, I reinstalled Office, so shouldn't that have taken care of any
font issue?
Unfortunately in my zeal to get my laptop backed up, I also overran
my previous back-up, which had my email files from Jan-Feb. So at
least I would have only lost two months. I know. Brilliant.
I can't believe there is no way to extract this mail, as it's clear
the files are in there.
Any suggestions?
Thanks much!
-Holly Hegeman
