Hey Holly! Does Entourage open OK with a new database in your Identity?
If yes, then it points to your database as the problem. If no, then test in a new User to eliminate problems in your User¹s folder. First thing I would do is run the Apple combo updater. It will overwrite files that might have become corrupted. <http://www.entourage.mvps.org/troubleshoot/combo.html> You might even need to do an Archive & Install to get all of your fonts and files back in working order. You don¹t even want to consider using BBEdit to go into the database file. You can open it in any text editor to see that it¹s a humongous job. ³Not enough memory¹ could be a fonts problem. See this page for help: <http://word.mvps.org/Mac/Disable-Fonts.html> Delete these files in ~/Library/Caches: com.microsoft.browserfont.cache tasmanbrowser.cache Do NOT turn off Apple's Helvetica, or any other font found in /System/Library/Fonts. Let me know if the Apple combo updater helped. It¹s possible the database is damaged beyond repair and cannot be opened. -- Diane From: Holly Hegeman <[EMAIL PROTECTED]> Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]> Date: Sat, 14 Apr 2007 16:18:03 -0500 To: <[EMAIL PROTECTED]> Subject: Recovery of Kernal Panicked Database Hey Diane. Yesterday I was online downloading mail when my laptop froze. A bit of background -- I installed a new piece of RAM last week. Sure enough, the grey screen of death appeared and I had a kernal panic. (RAM is now on its way back to its seller.) When I restarted the laptop, all my programs that were open at the time, were fine, except for Entourage X. The logo would bounce a couple of times, I'd get the message that OSX had closed unexpectedly, would I like to reopen the program? I click yes, but then I get the second chance window that says "Try Again." And it's a never-ending round-robin. The first thing I did was to back up my entire hard drive on the laptop. Then I took the 2007 identity folder and put it on my desktop. However, when I tried to open the 2007 identity on my (untouched or in any way damaged) Entourage on the desktop, I then got the same messages I had received on the laptop. So, I figured my next move was to rebuild the database. At that point I tried to rebuild the 2007 identity database on my desktop. The effort eventually failed, with a message that said, "Not enough memory." I then tried an advanced rebuild, and it appeared to finish the process with no problem, going through all the proper steps. I then removed all pertinent preference files I could find with the time and date concurrent with my trying to open Entourage on the desktop. But, when I tried to open Entourage -- same messages. No go. I then went back to the laptop and uninstalled and reinstalled Office. I also, once again, removed any pertinent preference files. At that point, I could open Entourage on my desktop and set up another identity. But when I went to try and open the 2007 Identity file -- same thing as before. I've searched the archives and it appears the program to extract files from a database that is listed is no longer being supported. I tried it anyway, and yes, the files seem to be intact, as I could actually see about 20 of them before the program stopped. I also saw the comment about opening up the file with BBedit. But I would need someone to do this for me. I am no BBEdit expert. Not even a novice. However I also saw a note about how if you get a "not enough memory" response when trying to rebuild, that this could mean a font is damaged. BUT, I reinstalled Office, so shouldn't that have taken care of any font issue? Unfortunately in my zeal to get my laptop backed up, I also overran my previous back-up, which had my email files from Jan-Feb. So at least I would have only lost two months. I know. Brilliant. I can't believe there is no way to extract this mail, as it's clear the files are in there. Any suggestions? Thanks much! -Holly Hegeman
