It's been awhile since I've had a crash in Entourage related to printing; last time it happened, deleting the Printing Forms folder in my MUD restored sound printing. I hadn't added anything customized to that folder (and don't know if I can), so I lost nothing important by trashing the whole folder, and Entourage replaced the folder automagically. (OT: MS Word is _my_ print nemesis; crashes frequently after I change printers on our local network.)
> From: Jason Cutler <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[email protected]> > Date: Thu, 19 Jul 2007 11:31:06 +1000 > To: "Entourage:mac Talk" <[email protected]> > Conversation: Hang/crash when choosing Print from the menu > Subject: Hang/crash when choosing Print from the menu > > Hi all, I'm looking for some troubleshooting advice. > > I have one user that can't print from Entourage. The spinning beachball of > death appears immediately after selecting Print from the menu, or typing > command-P. > > I have just done the 11.3.6 update, that didn't help. > There is not much connection to the MS support document on > http://support.microsoft.com/?kbid=313553 . > > Here's the funny thing- all of the Office apps behave the same way, but all > other apps can print fine. Also, it only happens in this one User. > > Sounds easy, right? Probably a preference you are thinking. Well here's what > I have tried: > Cleared User and System Cache using MainMenu (nice little utility). No > effect. Repaired permissions, also no effect. > I have tried several prefs including the Microsoft folder, as well as > com.microsoft.Word.plist > com.microsoft.Excel.plist . I even tried > com.apple.print.PrintingPrefs.plist > com.apple.print.PrinterProxy.plist > com.apple.print.PrintCenter.plist > com.apple.print.custompresets.plist and > com.apple.print.favorites.plist > > Not much of interest gets written to the console log, but I'll post it if > someone thinks it will be useful. > > -- > Jason Cutler -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
