Since that trick failed, I would jump right over to Diane Ross' suggestion to logon to the problem machine as a new User and try printing in the Office apps from within that account.
> From: Jason Cutler <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[email protected]> > Date: Mon, 23 Jul 2007 09:26:06 +1000 > To: "Entourage:mac Talk" <[email protected]> > Subject: Re: Hang/crash when choosing Print from the menu > > Thanks Christopher. I just tried that but it didn't work; The folder has > been removed from the MUD folder but it doesn't get recreated. > The Office app immediately jumps to 100% processor usage. > > -- > Jason Cutler > >> From: Christopher Robbins <[EMAIL PROTECTED]> > >> It's been awhile since I've had a crash in Entourage related to printing; >> last time it happened, deleting the Printing Forms folder in my MUD restored >> sound printing. I hadn't added anything customized to that folder (and don't >> know if I can), so I lost nothing important by trashing the whole folder, >> and Entourage replaced the folder automagically. (OT: MS Word is _my_ print >> nemesis; crashes frequently after I change printers on our local network.) >> >>> From: Jason Cutler <[EMAIL PROTECTED]> >>> Reply-To: "Entourage:mac Talk" <[email protected]> >>> Date: Thu, 19 Jul 2007 11:31:06 +1000 >>> To: "Entourage:mac Talk" <[email protected]> >>> Subject: Hang/crash when choosing Print from the menu >>> >>> Hi all, I'm looking for some troubleshooting advice. >>> >>> I have one user that can't print from Entourage. The spinning beachball of >>> death appears immediately after selecting Print from the menu, or typing >>> command-P. >>> >>> I have just done the 11.3.6 update, that didn't help. >>> There is not much connection to the MS support document on >>> http://support.microsoft.com/?kbid=313553 . >>> >>> Here's the funny thing- all of the Office apps behave the same way, but all >>> other apps can print fine. Also, it only happens in this one User. >>> >>> Sounds easy, right? Probably a preference you are thinking. Well here's what >>> I have tried: >>> Cleared User and System Cache using MainMenu (nice little utility). No >>> effect. Repaired permissions, also no effect. >>> I have tried several prefs including the Microsoft folder, as well as >>> com.microsoft.Word.plist >>> com.microsoft.Excel.plist . I even tried >>> com.apple.print.PrintingPrefs.plist >>> com.apple.print.PrinterProxy.plist >>> com.apple.print.PrintCenter.plist >>> com.apple.print.custompresets.plist and >>> com.apple.print.favorites.plist >>> >>> Not much of interest gets written to the console log, but I'll post it if >>> someone thinks it will be useful. >>> >>> -- >>> Jason Cutler -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
