Hello Paul, as stated in a previous email we are currently setting up a Dev Network program for paid SDK support.
Active Support for the plugins and other tools will be available shortly by purchasing the "ECW Plugins and Tools CDROM", which will include 30 days tech support, from the ER Mapper Shop. The CDROM contains the latest plugins and tools in one convenient place, posted to your door, for only US$99, and will be available before the end of the month. If there is enough demand we will look into setting up a subscription service. Of course you will still be able to download all the latest plugins and tools freely from www.ermapper.com. Watch this space... regards -- Simon ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ^^^^^^^^ Simon Cope, : e-mail: [EMAIL PROTECTED] Chief Software Architect : WWW: http://www.ermapper.com : Int'l Phone: +61 8 9388 2900 Earth Resource Mapping Pty Ltd, : Int'l Fax: +61 8 9388 2901 Level 2, 87 Colin St, West Perth. : Australia Phone: (08) 9388 2900 Western Australia 6005 : Australia Fax: (08) 9388 2901 Q: 1.2TB (1,200GB) Image over the Internet? A: Image Web Server! http://www.earthetc.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Paul Lohr > Sent: Monday, 18 November 2002 6:49 PM > To: '[EMAIL PROTECTED]' > Subject: RE: ERMAPPER-L Daily Digest > > > I am grateful for the products and support you provide at no > charge as well. > > Maybe there is something developing here that should be investigated. If > there are people that need support for the products (such as the SDK) that > are free, maybe you should offer support contracts for items like > that. Or > is that already available? So far, I have only needed support with the > actual ER Mapper software. My thought is that if people really want > support, these people will and should compensate Earth Resource > Mapping for > their time. > > > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]] > Sent: Sunday, November 17, 2002 2:15 PM > Subject: ERMAPPER-L Daily Digest > > > ---------------------------------------------------------------------- > > From: "Geoff Roberts" <[EMAIL PROTECTED]> > Subject: RE: What happen to support ? > Date: Sun, 17 Nov 2002 15:05:13 +1030 > Reply-To: [EMAIL PROTECTED] > > ----- Original Message ----- > From: "Stuart Nixon" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, November 16, 2002 9:10 PM > Subject: RE: What happen to support ? > > > > > In addition, we get over 300,000 downloads per year of various free > plugins, > > applications and SDKs. Of these, we get something like 6,000 downloads > per > > year of *just* SDK's (ER Mapper SDK, the suite of ECW SDK's, et al). We > provide > > all these for free, as a service to our clients and the geospatial > community as > > a whole. > > And it IS appreciated. > > > We quite simply could not begin to offer free support to all those users > > and/or developers who take advantage of our technology. And there are a > lot of > > applications using our SDKs that we don't even hear about. > > We use the .ecw plugin for Photoshop and ERViewer extensively. > It has been > very useful, though a little limited. > I would like to take this opportunity to express our gratitude to you for > making so much of your technology freely available. > Those of us who are not GIS professionals have benefited greatly > from this. > > > This is not to say we don't pay attention to user feedback. Some of our > > plugins and SDKs have gone through multiple version updates as we fine > tune them > > based on user feedback (the plugins for ArcView et al are good > examples). > > Well, since you mention feedback: One detail that is frustrating is that > though I can open a 500mb plus .ecw image in Photoshop, I can't > save it if I > make changes.. Any possibility this restriction will get removed or at > least adjusted upwards somewhat? > > I realise that you are primarily concerned with the commercial product, > ERMapper, unfortunately I am not a cartographer and I have significant > difficulty, despite the best intentions and a desire to learn, > understanding > a lot of the matters discussed here. So I doubt if I could use it > effectively even if I bought it. > > Regards > > FLTLT(AAFC) Geoff Roberts > Commanding Officer > No. 614 (City of Port Pirie) Squadron > Australian Air Force Cadets > [EMAIL PROTECTED] > > ---------------------------------------------------------- > To stop receiving the daily digest, send email to > [EMAIL PROTECTED] with > the command > set mode standard ermapper-l > in the body. > ----------------------------------------------------------- > > To make changes to your subscription, please visit our website, > http://www.ermapper.com/technicl/ermapperl/index.htm > > ----------------------------------------------------------- To make changes to your subscription, please visit our website, http://www.ermapper.com/technicl/ermapperl/index.htm
