Thanks for this. I was getting ready to pull the trigger on a juicebox myself. As a perpetual electrical noob I can't afford an EVSE at an attractive price that has no support.
Chris On Thu, Oct 15, 2015 at 4:06 PM, Ken Olum via EV <[email protected]> wrote: > At the end of June I bought the JuiceBox 40 Pro EVSE from Emotorwerks. > I paid $600, and I think that's enough that I'm entitled to a little > customer support. But I've 4 sent requests to their support address and > never received a satisfactory answer. In some cases I got a reply, but > the reply was "so-and-so is the expert on this and will get back to you > and answer your question" and then I never heard from so-and-so. > > Before sending this message, I complained to them about the fact that I > wasn't getting any support, and that complaint also went unanswered. > > So, at this point, I feel I should warn other EV drivers not to buy from > Emotorwerks if you want to be able to ask any questions or get any help > with your equipment. I'm sorry to do it. I thought this was a > promising company with an interesting piece of equipment at an > attractive price. > > They are very proud of the fact that it's open source. Anyone know > where to find the source? I guess I should read it if I ever want to > get an answer to my main question, which is "How does the unit manage > the charging current limit in cases where the connection to > Emotorwerks's servers is not completely reliable?" > > Ken Olum > _______________________________________________ > UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub > http://lists.evdl.org/listinfo.cgi/ev-evdl.org > Read EVAngel's EV News at http://evdl.org/evln/ > Please discuss EV drag racing at NEDRA ( > http://groups.yahoo.com/group/NEDRA) > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.evdl.org/private.cgi/ev-evdl.org/attachments/20151016/009da134/attachment.htm> _______________________________________________ UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub http://lists.evdl.org/listinfo.cgi/ev-evdl.org Read EVAngel's EV News at http://evdl.org/evln/ Please discuss EV drag racing at NEDRA (http://groups.yahoo.com/group/NEDRA)
