I also just purchased a JuceBox Pro 40. It worked exactly as it was
supposed to, the (android app) is simple but works exactly as it is
supposed to, and when I asked them to send me an invoice via email they
got back to me within 24 hours.
I have not asked any technical questions, but my experience with the
product and customer support have been fine so far.
My understanding is that once you set the charging amp limit, it will
not change until you modify the setting again.
Jay Summet
The only downside I see with the JuiceBox is that it is (not yet) UL
Certified, although they claim to be undergoing that multi-month long
certification process now. This is disclosed on the website if you look.
On 10/16/2015 06:41 AM, Chris Tromley via EV wrote:
Thanks for this. I was getting ready to pull the trigger on a juicebox
myself. As a perpetual electrical noob I can't afford an EVSE at an
attractive price that has no support.
Chris
On Thu, Oct 15, 2015 at 4:06 PM, Ken Olum via EV <[email protected]> wrote:
At the end of June I bought the JuiceBox 40 Pro EVSE from Emotorwerks.
I paid $600, and I think that's enough that I'm entitled to a little
customer support. But I've 4 sent requests to their support address and
never received a satisfactory answer. In some cases I got a reply, but
the reply was "so-and-so is the expert on this and will get back to you
and answer your question" and then I never heard from so-and-so.
Before sending this message, I complained to them about the fact that I
wasn't getting any support, and that complaint also went unanswered.
So, at this point, I feel I should warn other EV drivers not to buy from
Emotorwerks if you want to be able to ask any questions or get any help
with your equipment. I'm sorry to do it. I thought this was a
promising company with an interesting piece of equipment at an
attractive price.
They are very proud of the fact that it's open source. Anyone know
where to find the source? I guess I should read it if I ever want to
get an answer to my main question, which is "How does the unit manage
the charging current limit in cases where the connection to
Emotorwerks's servers is not completely reliable?"
Ken Olum
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