What client are you using to access the gal? If you are using Outlook 2000 in offline mode or Outlook 2003 in CACHE mode, you will need to download the OAB to your client before the user will show up in the GAL.
Baring that, turn off cache mode so you connect directly to the GAL. If you still don't see the user, then head for the Recipient Update Service. Using the ESM, force a rebuild of the domain. Wait a few hours (or less or more depending on the size of your AD), and then force a rebuild of the GAL. IF the user shows up in the GAL with the client connected to the server (NOT in cache mode) but disappears when the client is in CACHE mode, you probably have a corrupted OAB on your client. Exit Outlook. Find the 5 files with the suffix OAB (located in the same directory as your OST file) and blow them away. Restart your client and download the OAB again. CLUE: Always set the OAB to download THE ENTIRE GAL, do not use the "changes only" setting. I've never known that to work. If this doesn't work, consider nuking ASMITH's AD account, waiting two hours for the delete replication to hit all your DC's, then remake the account. John Matteson Geac Corporate ISS (404) 239 - 2981 Atlanta, Georgia, USA. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Hoffman Posted At: Monday, June 14, 2004 2:19 PM Posted To: Exchange Discussion List Conversation: Probably a Newbie Question Subject: RE: Probably a Newbie Question Asmith is the alias and login name. Thanks, Matt -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Matteson Sent: Monday, June 14, 2004 2:18 PM To: Exchange Discussions Subject: RE: Probably a Newbie Question Unless ASMITH is an alias or a login name, Exchange will not recognize ASMITH as a valid entry in the GAL. John Matteson Geac Corporate ISS (404) 239 - 2981 Atlanta, Georgia, USA. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Hoffman Posted At: Monday, June 14, 2004 1:44 PM Posted To: Exchange Discussion List Conversation: Probably a Newbie Question Subject: RE: Probably a Newbie Question Well, say the user's name in this case is Anne Smith. When I type in "asmith" and then do the check, it tells me that Outlook does not recognize "asmith." If I try with the SMTP address it looks like it should. The user is not located anywhere within the GAL that the Outlook user can find. I have checked to see if the "hide from address book" setting was turned on, since that was my first thought, and it is not. "Also, what is your schedule set to for generating your address lists?" Well, here's the thing... This is a new GAL, but has been in place since Friday. The user has been in the system for quite some time, so she's not a new addition. We have a new server that's been added to the organization, and the one I'm working on currently was the only one with any mailboxes previously. When the new server was added (by a different facility), the default GAL then had both our sets of users. So, each set up its own new GAL. So, this user was viewable under the old GAL, but not now under the new one. I'm not really user how this ought to affect things, especially since the user's mailbox IS visible in the GAL preview. I'm assuming that Outlook looks at some of the user attributes differently than Exchange's System Manager. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Crowley [MVP] Sent: Monday, June 14, 2004 12:18 PM To: Exchange Discussions Subject: RE: Probably a Newbie Question Does the name appear at the beginning or end of the GAL list? You may have a corrupt display name or some special character therein. When you enter the alias (SMTP address should also work) in Outlook and press Ctrl-K, what comes up underlined? Is it what you expect? Ed Crowley MCSE+Internet MVP Freelance E-Mail Philosopher Protecting the world from PSTs and Bricked Backups!T -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Hoffman Sent: Monday, June 14, 2004 8:39 AM To: Exchange Discussions Subject: Probably a Newbie Question Exchange 2000, SP3: I have a user that does not show up in the Global Address List when viewed from within Outlook or when I try to find her in the Address List in OWA. The user does exist, and can be seen within distribution lists that I have set up. When I type the user's alias in the send to field and have Outlook do a lookup for that address, it does find it. Most importantly, when I preview the GAL from the Exchange System Manager, her name is in the GAL, yet it doesn't show up for the end-user. This sounds like a permissions issue of sorts, but can someone give me a clue where to start on this? I haven't been able to detect any difference in this user's account from any other account (at least when looking at it within AD Users and Computers). Thanks much, Matt _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&; lang =english To unsubscribe send a blank email to %%email.unsub%% Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. 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