[EMAIL PROTECTED] wrote on :

> We have ONE user who resides in Mexico, and uses prodigy
> as her ISP 
> 
> When using our own SMTP she can send ONLY to in internal
> users,  if she tries to send to, lets say a hotmail
> address 
> she gets cannot relay.
> 
> When using her ISP's SMTP she is unable to send to us
> fcimail.org 
> 
> Now here's the million dollar question,  this is NOT
> consistent , she told me that there have been times when
> she 
> has been able to send to us, using prodigy's  SMTP.
> 
> 
> 
> I don't think that it would be on my end,   as we have
> other 
> users all over
> the world that have no issues, could this be account
> related? 
> 
> 
Well, it appears that Prodigy doesn't know how to resolve your mail servers,
so that could be part of the problem. Maybe a "hosts" file with the correct
IP addresses would help?

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