If you don't auto-provision accounts, you should likely have the RUS disabled.

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jim Blunt
Posted At: Tuesday, April 15, 2008 12:21 PM
Posted To: swynk
Conversation: SMTP Addresses Disappearing
Subject: Re: SMTP Addresses Disappearing

Sam...Yes...the secondary SMTP was being manually created when we
created the account.  We don't do auto provisioning of accounts here.

All of our user mailboxes have First and Last names filled in.
However, we have several female employees with hyphenanted last names
(Smith-Jones) and several employees with an apostrophe in them
(O'Brien).  The only exception to this is group mailboxes, which don't
have that information filled in.  They only have a single smtp address
anyway.

What will these conditions do to the smtp addresses, if applied?

The only filter rule on our Recipient Policy is "(mailnickname=*)".
This is the Default Policy, BTW.  It won't let me modify the existing
filter rules.

James...that is EXACTLY what we have been doing.  We're adding the
[EMAIL PROTECTED] address and making it the default, and leaving
the original [EMAIL PROTECTED] as the secondary.

Jim

On Tue, Apr 15, 2008 at 9:49 AM, Sam Tudorov <[EMAIL PROTECTED]> wrote:
> Hello Jim,
>
> The two SMTP policies appear to be correctly formatted.
>
> Note that the @company.com policy will yield <alias>@company.com
>
> Before you apply the SMTP policies you want to make sure that
>
> a) the First name and Last name fields for all of your users are correct and 
> don't contain non-alpha characters
> or other garbage unrelated to the users actual name.
> b) your policy filter excludes mailboxes that don't have both a First name 
> and Last name field filled in.
>
> Either a or b above will yield undesired results.
>
> Once you verify that the RUS is configured correctly you should be able to 
> apply the policy to all recipients.
>
> Beyond that, from your original post, it sounds like you only had one address 
> configured under the SMTP policy originally
> so where did the secondary addresses come from ?  They would have had to have 
> originally been typed in manually or been part of some
> discontinued recipient policy.
>
> I've never heard of secondary addresses disappearing.  Once they are added, 
> you have to explicitly remove them.  There is nothing you
> can do in terms of a recipient policy which will delete secondary addresses 
> that have already been applied to the user object.
>
>
> Sam
>
>
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--
Jim Blunt
509-591-4426
http://jblunt1.qhealthzone.com

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