Yes, dealing with higher-ups can be tricky. "It's a product limitation, sir. Without going into the technical details, unless you want them, Outlook considers this functionality to be completely under user control. There are no administrative or server-side ways to deal with this." But even that can call into question as to whether your statement is true. Not an easy situation.
From: [email protected] To: [email protected] Subject: RE: [Exchange] Server Migration: Quick Contacts Failing Date: Tue, 16 Sep 2014 15:04:35 +0000 That’s what we’ve done. We sent an email informing all users if they are sending to anyone at “company2.com”, they will need to delete the Address Book Cache contact, then rediscover/re-add from GAL, and then they’ll be fine. The problem is users ignore the email and call the helpdesk. One of the users was a VP of a department and so it went from a simple “here’s how to delete and re-add” to “It’s a problem for an important person, can we resolve it without user intervention?” So just going down this path to explore options. Overall we don’t know which users on our end are affected, so we can’t target them without filtering through logs for whoever sent an email to “company2.com” address. Blegh. No thanks. I’d have no issue removing the Autostream across the board. However, I’m sure you are well aware the Address Book Cache is “contacts” for some users (however wrong or unfortunate that is). And while a standard low-level user we could get away with saying “create contacts from now on”. Doing that to the CEO or any VP level staff would likely result in receiving a pretty pink piece of paper :-P Thanks again for the feedback and suggestions everyone. Geoff From: [email protected] [mailto:[email protected]] On Behalf Of Daniel Chenault Sent: Tuesday, September 16, 2014 7:46 AM To: [email protected] Subject: RE: [Exchange] Server Migration: Quick Contacts Failing Another option involves user interaction. On a new message or a reply type the name explicitly, do not let autocomplete do it's thing; click the X in the little window that pops up. Then remove the now-identified bad address from the Address Book. Yeah, I know, getting users to reliably perform steps is not reliable. From: [email protected] To: [email protected] Subject: RE: [Exchange] Server Migration: Quick Contacts Failing Date: Tue, 16 Sep 2014 14:33:05 +0000 Okay, what’s odd is we have FIM synchronizing the GAL in both locations (which populates the x500 addresses). We had to add them on the company2.com mailboxes so users could reply/forward internal emails pre-dating the migration. I’ll have to see if FIM syncs that data, as I am pretty confident it does. But if it’s a matter of updating the Mail Contacts on company1.com to include that info, we should be able to handle that. Thank you everyone. Very sincerely appreciated. -Geoff From: [email protected] [mailto:[email protected]] On Behalf Of Michael B. Smith Sent: Tuesday, September 16, 2014 7:16 AM To: [email protected] Subject: RE: [Exchange] Server Migration: Quick Contacts Failing You should be able to add contract records for them, and then add X500 address objects to the contacts. From: [email protected] [mailto:[email protected]] On Behalf Of Orlebeck, Geoffrey Sent: Tuesday, September 16, 2014 10:05 AM To: '[email protected]' Subject: RE: [Exchange] Server Migration: Quick Contacts Failing Excuse my lack of clarity, I misused some terminology I think. "Quick Contacts" was meant to be "Address Book Cache" or "Cached Address Book" from what I'm seeing it described as online. Sorry for any confusion. We did use NirSoft NK2 Editor for the "company2.com" destination side of things. So if User1 migrated from "company1.com" to "company2.com" we modified their AutoStream.dat file so they have all their Address Book cache, etc. The problem is for users at "company1.com", their Address Book Cache has the user's old information (from when they were housed on company1.com Exchange servers). The problem is while there are only ~20 users in Company 2, our company has ~3,000 users and I don’t know of a way to script the removal of these addresses from users’ Address Book Cache. So again, our issue is that we migrated users from our Exchange server to their own. Now our users are unable to reply/forward to emails prior to the migration or send to the users from their Address Book Cache for ‘company2.com’ email addresses. I’m wondering if there is anything we can do on our Exchange server to point those ~20 addresses so replying/forwarding those old emails will still resolve and send successfully to their own Exchange server. I didn’t think there was anything we could do on the source domain side (outside of modifying Address Book Cache on a user-by-user basis). But I know there is a fair number of people that are a lot smarter than me on here, so wanted to pick their brains before I fall back on the advisory email/instructions we have already sent out. Thanks, Geoff From: [email protected] [mailto:[email protected]] On Behalf Of Gavin Wilby Sent: Tuesday, September 16, 2014 1:27 AM To: '[email protected]' Subject: RE: [Exchange] Server Migration: Quick Contacts Failing We use Nirsoft’s NK2 editor for this, it takes a second to load and then delete the old contacts off the machines in one swoop. (ignore the name is NK2, it works with all version’s of Outlook). Gavin Wilby IT Support Engineer From: [email protected] [mailto:[email protected]] On Behalf Of Daniel Chenault Sent: 15 September 2014 23:20 To: [email protected] Subject: Re: [Exchange] Server Migration: Quick Contacts Failing By your description a "quick contact" is an Outlook-local contact. It's failing for the reason you note and, more importantly, will _never_ look to the server to re-resolve this address. Outlook contacts are locally-managed only; no server-side fix. Since there are so few re-create them properly on the server and continue to have users delete them as the problem comes up. On Sep 15, 2014, at 14:11, "Orlebeck, Geoffrey" <[email protected]> wrote: All: We performed a migration where we took a domain that was previously hosted on our company’s Exchange server (Company1.com) and migrated them to their own AD/Exchange environment (company2.com). We migrated the x500 addresses from when Company 2 was on our network so company2.com so users could reply/forward internal email (or use quick contacts) without issue. The problem is that users in our Org (company1.com) have quick contacts pointing to the x500 address information from when company2.com was still hosted on our (company1.com) Exchange servers. Now that Company 2 is “external” these emails fail (which we would expect). We sent out an advisory email and whenever a user calls, we’ve shown them how to delete the quick contact and add user from Global Address List (we have FIM 2010 running GALSync) and emails work. There are only ~20 addresses for company2.com, so if we can manually update the proxyAddress attribute or something else, that’s fine. But we’re a little unsure on how to allow company1.com to accept the old x500 address and still forward it out to company2.com Here’s the network details in case it helps: *Exchange 2010 SP3 on both sides *Two-way Forest trust established *FIM 2010 running GALSync w/ Cross-Forest Delegation to sync GAL and allow delegation w/in Outlook *Both Forests are housed in our datacenter, so while they are separated, they can be hit via internal IPs w/o traversing WAN Thank you for your time. -Geoff Confidentiality Notice: This is a transmission from Community Hospital of the Monterey Peninsula. 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