I had him try to access OWA from another PC. I don't know how that went, since I finally got him through OWA on his PC. Yes, it's a name resolution problem for the Outlook client.
I've reinstalled Outlook, I've deleted the profiles he had listed and tried to manully create a new one, I've deleted his mailbox and recreated it, changing the alias name. Let's see..I've reset his password, removed his account as the primary account, then added it back. I think that should cover all that I've done. What I haven't done is have him try to create his profile on another PC and try to get into Outlook that way. The office he is in, the PC's aren't configured correctly, so I didn't want to get him involved with setting up his profile on another machine. ______________________________________________ > Have you tried from another PC? > Is he having a name resolution problem? > Besides connecting to his PC and trying to setup his account for him, what > else have you done to trouble shoot this? > > Matt > ----- Original Message ----- > From: "Farquharson, Andrea" <[EMAIL PROTECTED]> > To: "Exchange Discussions" <[EMAIL PROTECTED]> > Sent: Monday, April 22, 2002 9:14 AM > Subject: Exchange > > > > I have a user in our Virginia office who cannot get into his email. When > > he tries to resolve his name, he gets the error message the Exchange > > Address Book cannot resolve his name. I've tried recreating his mailbox, > > I've tried renaming his alias, nothing has worked. I even tried to get > > him to go through OWA to no avail. I've connected to his PC via SMS and > > recreated all the error messages he sees. > > > > What else can I do?? > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
