You need to straighten out the name resolution problem. If he's not compentent enough to do it himself then get yourself a copy of "DameWare" from www.dameware.com and do it yourself.
Matt ----- Original Message ----- From: "Farquharson, Andrea" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Monday, April 22, 2002 1:52 PM Subject: Re: Exchange > I had him try to access OWA from another PC. I don't know how that went, > since I finally got him through OWA on his PC. Yes, it's a name > resolution problem for the Outlook client. > > I've reinstalled Outlook, I've deleted the profiles he had listed and > tried to manully create a new one, I've deleted his mailbox and recreated > it, changing the alias name. Let's see..I've reset his password, removed > his account as the primary account, then added it back. I think that > should cover all that I've done. What I haven't done is have him try to > create his profile on another PC and try to get into Outlook that way. > The office he is in, the PC's aren't configured correctly, so I didn't > want to get him involved with setting up his profile on another machine. > > ______________________________________________ > > Have you tried from another PC? > > Is he having a name resolution problem? > > Besides connecting to his PC and trying to setup his account for him, what > > else have you done to trouble shoot this? > > > > Matt > > ----- Original Message ----- > > From: "Farquharson, Andrea" <[EMAIL PROTECTED]> > > To: "Exchange Discussions" <[EMAIL PROTECTED]> > > Sent: Monday, April 22, 2002 9:14 AM > > Subject: Exchange > > > > > > > I have a user in our Virginia office who cannot get into his email. When > > > he tries to resolve his name, he gets the error message the Exchange > > > Address Book cannot resolve his name. I've tried recreating his mailbox, > > > I've tried renaming his alias, nothing has worked. I even tried to get > > > him to go through OWA to no avail. I've connected to his PC via SMS and > > > recreated all the error messages he sees. > > > > > > What else can I do?? > > > > > > _________________________________________________________________ > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > Exchange List admin: [EMAIL PROTECTED] > > > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
