I would also like to know the following:

1) How big is your IS?
2) How many users are we talking about?
3) What has changed on your server (I assume it wasn't doing this before
today)?

Cheers.

Nate Couch
EDS Messaging

> ----------
> From:         Orr, Dale
> Reply To:     Exchange Discussions
> Sent:         Monday, May 6, 2002 12:12
> To:   Exchange Discussions
> Subject:      RE: IS Crashing, HELP
> 
> Agreed. That would be the first thing I'd try, then run perfopt.
> 
> Dale L. Orr
> Network Administrator
> DoD Polygraph Institute
> 
> 
> -----Original Message-----
> From: William Lefkovics [mailto:[EMAIL PROTECTED]]
> Sent: Monday, May 06, 2002 1:06 PM
> To: Exchange Discussions
> Subject: RE: IS Crashing, HELP
> 
> 
> I think I would re-apply sp4 first.  Anything in the app event log by
> any chance?
> 
> William
> 
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]] On Behalf Of Warren Cundy
> Sent: Monday, May 06, 2002 9:58 AM
> To: Exchange Discussions
> Subject: IS Crashing, HELP
> 
> 
> Hi All,
> 
> I'm hoping you can help me.  This is what happens:
> 
> We're running Exch 5.5 Sp4 on NT4 Sp6.
> 
> I re-boot the server (or restart Exchange services).  The server begins
> to chew up memory gradually (pretty normal for Exchange).  It goes
> beyond the physical ram on the machine (256) but doesn't hit the virtual
> total (512), usually ends up somewhere in between  (much higher than
> normal for daily use in our system).  It goes on like this for about 90
> minutes.
> 
> Then the STORE.EXE process goes to 50% CPU utilization (much higher than
> normal for daily use around here).  Outlook clients stop responding,
> much panic ensues.
> 
> Now I can stop/start the Exchange services and the problem clears up (at
> least temporarily).  However it takes a long time for the IS to shut
> down.. watching task manager, it gradually gives up all of the memory it
> has used and then restarts.  It seems very slow (takes 5-6 mins to give
> up ~200mb of ram).  
> 
> Currently it seems to be running  ok, store.exe is taking up a lot of
> ram, but looking at the "mem delta" counter, its both using it and
> giving it back (normal Exchange behavior).  This is after 3 restarts
> following the scenario above, which also happened earlier last week.
> 
> So, my questions are:
> 
> - can anyone help me find out what is going on?
> - what kinds of tools or methods are people using to diagnose this
> stuff?
> 
> I'm at about the stage of re-applying Sp6 for NT, Sp4 for Exchange, or
> both, just to see if that will help.
> 
> Thanks for any help.
> 
> -Warren
> 
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