Trying to be thorough but then it gets long - sorry. I hope I have included all the information needed. And not too much unnecessary info.
I have an on-the-lan user (Outlook XP on Windows 2000 all current hotfixes and service packs as of yesterday morning anyway, Exchange 5.5 SP3+ some hotfixes) who is getting the "Requesting data from the Microsoft Exchange server" message and long delays opening or deleting a message etc. Originally over 3 minutes to delete a single message I got it down some with the RPC binding order but not enough. Everything, contacts, calendar, items in public folders, items in his other folders created at the same level as the inbox all behave perfectly normally (ie fast). It seems to be just his inbox. None of the 4 articles (290003, 299485, 293650, 328880) I got searching for "Outlook is retrieving data from the Microsoft Exchange Server" or the zero articles from searching for "Requesting data from the Microsoft Exchange Server" seemed to apply[1]. There are no errors in the error logs of either his machine or either of the Exchange servers (neither new nor old). The error message always refers to the new server. It's not network related and although he was running Cloudmark anti-spam and auto-archiving, turning them off did not help[2]. I have already tried the reg change to reorder the Exchange Provider RPC binding order and that may have helped a bit but not enough. It is down to under 60 seconds but over about 20 to delete a message now. Still not good enough. Using an Outlook 2000 client on a different box still shows an abnormal delay although less of one than Outlook XP so I believe the root cause to be unrelated to the client, freely conceding that I could easily be wrong[3]. When I added my account as a user on his mailbox and tried to open it with my Outlook 2000 as an additional mailbox I was able to add the mailboxes just fine but when I tried to open either one I got an error message "Unable to expand the folder." Which did not give me any articles when I searched the MS KB site for it. Which doesn't seem right but I even made sure I wasn't limiting it to Exchange only and still no joy. There were no differences in permissions between his mailboxes that wouldn't open and those of another user I tested whose mailbox I had no trouble adding and opening. I do not know if this is a related problem or a different one. His mailbox that is slow contains 26,000 items for a total usage of 211,000K. His secondary mailbox (for the other internet domain) that opens fine contains 21,500 items for a total usage of 325,000K. Mine is 4xx,000K and has 115,000K items and I do not have problems so I don't think that is it either. There is plenty of free space in the store. I looked over the command line switches documented in article 296192 but I don't see anything there that looks likely to help. I looked over the fixes in SP4 for Exchange 5.5 and I didn't see anything there although, I will apply that this weekend. I am at a loss for where to look next. Other than to look at isinteg checks and possibly exmerging his box out and in again. Which scares the bejeebers out of me. Since I have completed all but deleting the old Exchange server from the site I thought I should perhaps do that first but if that were the root cause it should affect more than just the one user should it not? Any help or pointers would be gratefully received. Ronni [1] He is on the lan not over VPN on DSL so 290003 is out. I am in the process of moving to a new Exchange 5.5 server but his mailboxes and all the public folders are already on the new server and the server the message claims is the problem is the new server so I think that lets 299485 out. 293650 tells me how to remove the message but what I want to do is remove the delay. 328880 refers to an Exchange 2000/2003 server which this obviously is not. [2] He was running Cloudmark (anti-spam add-in) and had recently started auto-archiving. I had him stop the auto-archiving for now and stop the cloudmark from automatically checking his inbox. I think the best improvement was the RPC binding order and the others made little difference but he is impatient and would not try things one at a time. He had been on a gigabit switch and moved a few weeks ago back to a 10/100 switch but checking the switch didn't show any issues and I had him switch back and it did not help. [3] I put Outlook 2000 on a new box and had him log in on it. There opening his mailbox takes about 40 seconds and deleting the Welcome to Outlook 2000 message took about 8 seconds. That seems like at least 7 seconds too long to me. Also, he has two mailboxes (one for a different internet domain that we also accept mail for here) that he accesses independently (different icons on his desktop for the different profiles). If he opens his main one for the company domain (as in internet) he has the problem accessing his inbox. He has the company mailbox opening as an added mailbox when he uses the secondary profile. If he uses the secondary profile mailbox he sees delays only when he is actually trying to access the inbox of the company mailbox. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
