re: SP4 on Windows 2000 I connect from home via VPN (over a DSL connection) to our Exchange 5.5 server using Windows 2000 and Outlook XP. Before applying SP4, I often had the 'requesting data' message and deleting batches of emails from my Inbox would take some time. Since applying SP4, this has definitely improved for me. Just my experience, but it is probably worth a shot.
Chuck -----Original Message----- From: Smith, Ronni [mailto:[EMAIL PROTECTED] Sent: Saturday, July 12, 2003 5:31 PM To: Exchange Discussions Subject: RE: Outlook slow to communicate with 5.5 server - long Doh! I have long since put SP4 on Exchange (SP4 went on when I built the new server). Fat fingered it. Or thin brained it rather. There appear to be some hotfixes I missed though. So I will look into those. It is Windows 2000 that is still at SP3 plus hotfixes so I wonder if I should apply Windows 2000 SP4? I haven't tested it in a lab since we are too small to have one[1] and I haven't seen enough traffic about it on the list to be happy about loading it yet without testing it. I thought I remembered some people (or person) saying it was working fine for them but the only messages relating to SP4 for Windows 2000 that I can find in my archives of this list is one that says the sender is waiting for someone else to test it for him first and one from someone who started having VPN issues after installing it on an Exchange 2000 box so might not apply to my case. Still that is enough to keep me from installing SP4 for Windows before I hear back that it has worked well for others running Exchange 5.5 on Windows 2000. So I am going to try the following: Since futher research has shown that it is only his primary mailbox and only the inbox in that mailbox which seems to be affected I suspect perhaps a bad message or something in the inbox. So I am going to clean it out by hand and see if that fixes it. If that doesn't work then I will try: Reapplying SP4 for Exchange 5.5, applying the post SP4 security hotfixes for Exchange 5.5, and running the Performance Optimizer and trying again to get the old server out of the site. Then checking (but not fixing yet) with isinteg. Thanks all Ronni > -----Original Message----- > From: Andy David [mailto:[EMAIL PROTECTED] > Sent: Friday, July 11, 2003 1:07 PM > To: Exchange Discussions > Subject: Re: Outlook slow to communicate with 5.5 server - long > > > Apply SP4 > Run Performance Optimizer. > Ensure that IM Messaging thingy is turned off in Tools/Options. > This only effects one user? > > ----- Original Message ----- > From: "Smith, Ronni" <[EMAIL PROTECTED]> > To: "Exchange Discussions" <[EMAIL PROTECTED]> > Sent: Friday, July 11, 2003 3:42 PM > Subject: Outlook slow to communicate with 5.5 server - long > > > > Trying to be thorough but then it gets long - sorry. I hope I have > included > > all the information needed. And not too much unnecessary info. > > > > I have an on-the-lan user (Outlook XP on Windows 2000 all > current hotfixes > > and service packs as of yesterday morning anyway, Exchange > 5.5 SP3+ some > > hotfixes) who is getting the "Requesting data from the > Microsoft Exchange > > server" message and long delays opening or deleting a message etc. > > Originally over 3 minutes to delete a single message I got > it down some > with > > the RPC binding order but not enough. Everything, > contacts, calendar, > items > > in public folders, items in his other folders created at > the same level as > > the inbox all behave perfectly normally (ie fast). It seems > to be just his > > inbox. None of the 4 articles (290003, 299485, 293650, 328880) I got > > searching for "Outlook is retrieving data from the > Microsoft Exchange > > Server" or the zero articles from searching for "Requesting > data from the > > Microsoft Exchange Server" seemed to apply[1]. > > > > There are no errors in the error logs of either his machine > or either of > the > > Exchange servers (neither new nor old). The error message > always refers to > > the new server. > > > > It's not network related and although he was running > Cloudmark anti-spam > and > > auto-archiving, turning them off did not help[2]. I have > already tried the > > reg change to reorder the Exchange Provider RPC binding > order and that may > > have helped a bit but not enough. It is down to under 60 > seconds but over > > about 20 to delete a message now. Still not good enough. > Using an Outlook > > 2000 client on a different box still shows an abnormal > delay although less > > of one than Outlook XP so I believe the root cause to be > unrelated to the > > client, freely conceding that I could easily be wrong[3]. > > > > When I added my account as a user on his mailbox and tried > to open it with > > my Outlook 2000 as an additional mailbox I was able to add > the mailboxes > > just fine but when I tried to open either one I got an error message > "Unable > > to expand the folder." Which did not give me any articles > when I searched > > the MS KB site for it. Which doesn't seem right but I even > made sure I > > wasn't limiting it to Exchange only and still no joy. There were no > > differences in permissions between his mailboxes that > wouldn't open and > > those of another user I tested whose mailbox I had no > trouble adding and > > opening. I do not know if this is a related problem or a > different one. > > > > His mailbox that is slow contains 26,000 items for a total usage of > > 211,000K. His secondary mailbox (for the other internet > domain) that opens > > fine contains 21,500 items for a total usage of 325,000K. > Mine is 4xx,000K > > and has 115,000K items and I do not have problems so I > don't think that is > > it either. There is plenty of free space in the store. > > > > I looked over the command line switches documented in > article 296192 but I > > don't see anything there that looks likely to help. I > looked over the > fixes > > in SP4 for Exchange 5.5 and I didn't see anything there > although, I will > > apply that this weekend. I am at a loss for where to look > next. Other than > > to look at isinteg checks and possibly exmerging his box > out and in again. > > Which scares the bejeebers out of me. Since I have completed all but > > deleting the old Exchange server from the site I thought I > should perhaps > do > > that first but if that were the root cause it should affect > more than just > > the one user should it not? > > > > Any help or pointers would be gratefully received. > > > > Ronni > > > > [1] He is on the lan not over VPN on DSL so 290003 is out. > I am in the > > process of moving to a new Exchange 5.5 server but his > mailboxes and all > the > > public folders are already on the new server and the server > the message > > claims is the problem is the new server so I think that > lets 299485 out. > > 293650 tells me how to remove the message but what I want > to do is remove > > the delay. 328880 refers to an Exchange 2000/2003 server which this > > obviously is not. > > > > [2] He was running Cloudmark (anti-spam add-in) and had > recently started > > auto-archiving. I had him stop the auto-archiving for now > and stop the > > cloudmark from automatically checking his inbox. I think the best > > improvement was the RPC binding order and the others made little > difference > > but he is impatient and would not try things one at a time. > He had been on > a > > gigabit switch and moved a few weeks ago back to a 10/100 switch but > > checking the switch didn't show any issues and I had him > switch back and > it > > did not help. > > > > [3] I put Outlook 2000 on a new box and had him log in on it. There > opening > > his mailbox takes about 40 seconds and deleting the Welcome > to Outlook > 2000 > > message took about 8 seconds. That seems like at least 7 > seconds too long > to > > me. Also, he has two mailboxes (one for a different > internet domain that > we > > also accept mail for here) that he accesses independently > (different icons > > on his desktop for the different profiles). If he opens his > main one for > the > > company domain (as in internet) he has the problem > accessing his inbox. He > > has the company mailbox opening as an added mailbox when he uses the > > secondary profile. If he uses the secondary profile mailbox > he sees delays > > only when he is actually trying to access the inbox of the company > mailbox. > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Web Interface: > http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&t ext_mode=&lang=english > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang =english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang =english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
