Apply SP4 Run Performance Optimizer. Ensure that IM Messaging thingy is turned off in Tools/Options. This only effects one user?
----- Original Message ----- From: "Smith, Ronni" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Friday, July 11, 2003 3:42 PM Subject: Outlook slow to communicate with 5.5 server - long > Trying to be thorough but then it gets long - sorry. I hope I have included > all the information needed. And not too much unnecessary info. > > I have an on-the-lan user (Outlook XP on Windows 2000 all current hotfixes > and service packs as of yesterday morning anyway, Exchange 5.5 SP3+ some > hotfixes) who is getting the "Requesting data from the Microsoft Exchange > server" message and long delays opening or deleting a message etc. > Originally over 3 minutes to delete a single message I got it down some with > the RPC binding order but not enough. Everything, contacts, calendar, items > in public folders, items in his other folders created at the same level as > the inbox all behave perfectly normally (ie fast). It seems to be just his > inbox. None of the 4 articles (290003, 299485, 293650, 328880) I got > searching for "Outlook is retrieving data from the Microsoft Exchange > Server" or the zero articles from searching for "Requesting data from the > Microsoft Exchange Server" seemed to apply[1]. > > There are no errors in the error logs of either his machine or either of the > Exchange servers (neither new nor old). The error message always refers to > the new server. > > It's not network related and although he was running Cloudmark anti-spam and > auto-archiving, turning them off did not help[2]. I have already tried the > reg change to reorder the Exchange Provider RPC binding order and that may > have helped a bit but not enough. It is down to under 60 seconds but over > about 20 to delete a message now. Still not good enough. Using an Outlook > 2000 client on a different box still shows an abnormal delay although less > of one than Outlook XP so I believe the root cause to be unrelated to the > client, freely conceding that I could easily be wrong[3]. > > When I added my account as a user on his mailbox and tried to open it with > my Outlook 2000 as an additional mailbox I was able to add the mailboxes > just fine but when I tried to open either one I got an error message "Unable > to expand the folder." Which did not give me any articles when I searched > the MS KB site for it. Which doesn't seem right but I even made sure I > wasn't limiting it to Exchange only and still no joy. There were no > differences in permissions between his mailboxes that wouldn't open and > those of another user I tested whose mailbox I had no trouble adding and > opening. I do not know if this is a related problem or a different one. > > His mailbox that is slow contains 26,000 items for a total usage of > 211,000K. His secondary mailbox (for the other internet domain) that opens > fine contains 21,500 items for a total usage of 325,000K. Mine is 4xx,000K > and has 115,000K items and I do not have problems so I don't think that is > it either. There is plenty of free space in the store. > > I looked over the command line switches documented in article 296192 but I > don't see anything there that looks likely to help. I looked over the fixes > in SP4 for Exchange 5.5 and I didn't see anything there although, I will > apply that this weekend. I am at a loss for where to look next. Other than > to look at isinteg checks and possibly exmerging his box out and in again. > Which scares the bejeebers out of me. Since I have completed all but > deleting the old Exchange server from the site I thought I should perhaps do > that first but if that were the root cause it should affect more than just > the one user should it not? > > Any help or pointers would be gratefully received. > > Ronni > > [1] He is on the lan not over VPN on DSL so 290003 is out. I am in the > process of moving to a new Exchange 5.5 server but his mailboxes and all the > public folders are already on the new server and the server the message > claims is the problem is the new server so I think that lets 299485 out. > 293650 tells me how to remove the message but what I want to do is remove > the delay. 328880 refers to an Exchange 2000/2003 server which this > obviously is not. > > [2] He was running Cloudmark (anti-spam add-in) and had recently started > auto-archiving. I had him stop the auto-archiving for now and stop the > cloudmark from automatically checking his inbox. I think the best > improvement was the RPC binding order and the others made little difference > but he is impatient and would not try things one at a time. He had been on a > gigabit switch and moved a few weeks ago back to a 10/100 switch but > checking the switch didn't show any issues and I had him switch back and it > did not help. > > [3] I put Outlook 2000 on a new box and had him log in on it. There opening > his mailbox takes about 40 seconds and deleting the Welcome to Outlook 2000 > message took about 8 seconds. That seems like at least 7 seconds too long to > me. Also, he has two mailboxes (one for a different internet domain that we > also accept mail for here) that he accesses independently (different icons > on his desktop for the different profiles). If he opens his main one for the > company domain (as in internet) he has the problem accessing his inbox. He > has the company mailbox opening as an added mailbox when he uses the > secondary profile. If he uses the secondary profile mailbox he sees delays > only when he is actually trying to access the inbox of the company mailbox. > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
