<THE OPINIONS IN THIS EMAIL ARE MY OWN AND DO NOT REFLECT MAKEMUSIC CORPORATE POLICIY>
Richard, As a veteran of Customer Support, I have to jump to my unnamed co-worker's defense here. They have to acknowledge you. They're doing the best they can with the information that they have. Granted, they maybe could have said something to the effect of "We don't have any new information at this time" but this is no cause for you to get hostile with someone who's just trying to do their job. They tried to help you. They are put into the role of being both Spin Doctor and helpful at the same time. These two things often are at odds with each other. <begin major rant> to everyone on the list: Being in a position like theirs is very difficult. They have to walk a tightrope between corporate confidentiality and helping folks. Sometimes those two things come into direct conflict. It sucks, but it happens. There were many times that I desparately wanted to tell people that Finale 2000 would not contain the copy protection that Finale 98 did or that we'd fix that CTREE error problem in the next maintenance, or this or that or the other cool thing that you just requested is going to be in Finale 2001. I can also assure you that over in Sibelius-land you'd run into this same issue with something else. These guys and gals are overworked. Give 'em a brake. They're just trying to do their job, and remember, they *are* on your side. Making sure that any and all problems that customers report are reported and fixed as high priorities is in their best interest, because it makes their job a hellova lot easier. I really hope you all take this to heart, I know that they appreciate polite, clear, consise emails about issues--I know I certainly did. Don't feel like I don't understand or share your frustration on some of these things. I often am on the reciving end of a tech support email. I'm still waiting to hear back from someone at Segue software about an issue I emailed to them back in 1999...needless to say I don't use their stuff anymore ;-) <end major rant> Allen Richard Said: "I find nothing more infuriating than a tech support response that won't acknowledge a problem that you know they know about. In my complaint about EPS/WindowsXP/Finale2004 I included this P.S.: "'Please do not bother sending a response unless it honestly acknowledges the problem and offers some real information. If I get another fake-cheery and disingenuously clueless answer you may push me over the edge into Sibelius-land - I have never been closer."' Even that did not stop them. Richard Yates _______________________________________________ Finale mailing list [EMAIL PROTECTED] http://lists.shsu.edu/mailman/listinfo/finale
