This is what they sent me--
Crash on Midi Import [Case: 071213-000372]
Discussion Thread
Response (Scott H.)
01/30/2008 07:49 AM
Dear Robert,
I have not been able to reproduce the issue right now. I am still
trying many things to see what might be happening. Have you tried
removing everything Finale and then reinstalling it again? I would
try this at this time since I am unable to reproduce on my machine.
First Quit Finale.
1. Drag the Finale Icon and Applications folder to the trash
2. Remove any Dock icons and shortcuts on your desktop to the trash
3. Delete your Preferences: How to reset your Finale Preferences on
Mac OSX
Answer Link: http://makemusic.custhelp.com/cgi-bin/makemusic.cfg/
php/enduser/std_adp.php?p_faqid=193&p_created=1171291896
4. Go to the MAC HD -->LIBRARY -->AUDIO -->PLUGINS -->COMPONENTS
and remove the "Kontakt Player 2.component", and
"Ambience.component" what else do you have here?
5. Restart your computer and th en reinstall Finale from the disc(s)
Scott H.
MakeMusic Customer Support
On Jan 31, 2008, at 7:54 PM, Dick Hauser wrote:
On Jan 31, 2008, at 4:04 PM, Bob Morabito wrote:
This morning they advised me to totally uninstall it, and reinstall..
MM tech support told me that Finale did not have an "uninstaller".
Did they give you any information about how to do the uninstall?
Dick H
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