On 31 Jan 2008 at 14:11, Eric Dannewitz wrote:
> On 1/31/08, A-NO-NE Music <[EMAIL PROTECTED]> wrote:
> > Are you sure companies recommending repair permission isn't pre-Tiger?
>
> Nope. Not pre-Tiger at all.

Lots of vendors give stupid advice. On the Windows side of thing, the 
usual (stupid) advice is "reinstall Windows", often after reformating 
your hard drive. This is almost never necessary, and takes an 
inordinate amount of time even without the reformat. There are only a 
certain subset of problems that a new installation will actually 
solve, so it really is dumb advice, and usually offered with no 
sympathy whatsoever for the user's time and effort in rebuilding the 
system.

On the other hand:

I've been doing PC support professionally since c. 1990, and the more 
I see, the more I think that sometimes the systems have become so 
complex that they behave in ways that appear chaotic. So, I do 
practice a bit of "voodoo troubleshooting," sometimes recommending 
trying things that I don't really think have anything to do with the 
problem. 

I have also considered when going to a client whether or not I should 
carry with me a live chicken, so that I could cut off its head and 
sprinkle the blood on the problematic computer. Sometimes the advice 
I'm giving seems equally connected to the problem at hand.

-- 
David W. Fenton                    http://dfenton.com
David Fenton Associates       http://dfenton.com/DFA/


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