> I guess such kind of bogus requests/comments/complaints would > better be > managed OUTSIDE the core development team, if possible. But > to do that, > each team must have volunteer customer service staff who > mediate users > and developers, as long as the can talk to each other. I > don't know if this really works out. That's why lists like this are important. Many users presume this to be a 'developer hotline', but (as is often pointed out) many of the developers do not read the list as religiously as we users. Here, users have the opportunity to contribute to the project by pointing those people who need help in the right direction...to fill the role of the customer support staff. Occasionally, that may mean smacking down a whiny newbie...I mean, enlightening new users to the benefits of the open source model. ;) Having followed the list for awhile, I can say the people here are genuinely helpful to new users...not too quick to shout 'RTFM'. The developers who do follow the list have always been pleasant when their help was required.
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