Hi, I submitted a technical issue to Safe Software through the web form last Friday, 9/15. I received an auto-response indicating that the system got this message. I emailed on Tuesday inquiring about the status, and left a voicemail yesterday (since you can't actually call them and talk to a person about tech support - it's voicemail only).
So, what is going on? We are an annual maintenance contract holder, so at this point, I am wondering just what the heck we are paying for? Software updates are great, but timely support is part of our expectation. Also, I realize that the FME user conference started today, but there are probably only a fraction of customers there so customers not attending should also be paid attention to. Also, I have exhausted every other resource trying to solve this particular problem including using this group, the support web site and the Wiki. I have recommended FME and other Safe products to customers for years, but I may now have to qualify that recommendation with the ultra slow support response time. Sincerely, Andy Morsell, P.E. President Spatial Integrators, Inc. http://www.SpatialGIS.com Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/fme/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/fme/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
