RE: [fme] Safe Software horrible technical support response time?

[Dale Lutz]

Hi Andy,   Just another late night followup.   Turns out folks were looking at the issue you had, but we failed to give you any visibility.   But I can give you this news which I’m sure you’re going to be thrilled to get.   The issue was that you weren’t able to get Autodesk Map Object data reading to work on one computer when indeed it worked on another.     From what I know, and those with more experience will confirm this tomorrow, when this happens about the only option is to wipe the computer where it doesn’t work and reinstall everything.   Now, please don’t roast us for this, when this happens, it means *something* is wrong with the COM objects that Autodesk Map uses, possibly because Map had been upgraded on the machine at some point, that usually seems to set things off.  Just rereading your report, this is exactly the situation that you seem to have.   In the words of Richard Nixon, “Let me make one thing perfectly clear”. WE WOULD LOVE TO NOT BE USING A COM INTERFACE TO ACCESS OBJECT DATA.  We have tried since the year 2000 to get another route in to Autodesk Map to read this data, and we have spent tons of development time on dead end after dead end after dead end to try to rectify the situation.  If any of you could help us lobby Autodesk to give us some way or another to get at the Object data without using the COM interface, we’d be very very grateful.  We’d probably let you compete in the next FME IDOL competition without needing to pre-qualify!     Gotta get to bed, big speech tomorrow.     Sorry again, and good night.     Dale   ---------------------------------------------------------------------- Dale Lutz              Safe Software Inc.                 [EMAIL PROTECTED] VP Development         Surrey, BC, CANADA        phone: (604) 501-9985                        http://www.safe.com         fax: (604) 501-9965 ----------------------------------------------------------------------   __._,_.___   Your email settings: Individual Email|Traditional Change settings via the Web (Yahoo! ID required) Change settings via email: Switch delivery to Daily Digest | Switch to Fully Featured Visit Your Group | Yahoo! Groups Terms of Use | Unsubscribe __,_._,___