Here is the original technical issue submittal to Safe so people have some context and might be able to use this when doing research in the future:
I am using FME 2006 GB (build 2651) to read Autodesk Map DWG object data. I had this setup on one machine and FME was working succesfully with Autodesk Map 3D 2007. I am now trying to move my FME procssing on to a different computer, and the new machine, with the same configuration, will not work with Object Data. When trying to read new Source Data from a new blank workspace, the routine says it finds Map 3D 2007 and is using that, then starts to initialize Map 3D, but eventually just reports "An error occurred while creating the workspace. Check the log window for more information". But, the log window doesn't say much other than "Workspace gneration failed". I then uninstalled Map 3D 2007 and tried the same thing (since I also have Map 3D 2006 installed). It found the 2006 installation, but resulted in the same error message. Here is the result of the FME workspace generation: GENERATE AUTODESK_MAP NULL "C:\AMFM\DWG\E13.dwg" "C:\DOCUME~1 \Andy\LOCALS~1\Temp\FME_b05440.fmw" +MERGE_SCHEMAS YES -- Source_DWGInQualifyObjectDataRecordsWithTableName "no" -- Source_EXPAND_BLOCKS "yes" --Source_EXPAND_VISIBLE "yes" -- Source_BULGES_AS_ARCS "no" --Source_READ_PAPER_SPACE "no" -- SourceOD_RECORD_FORMAT "single" --SourceMAP_VERSION "" LOG_STANDARDOUT YES --- In [email protected], "amorsell" <[EMAIL PROTECTED]> wrote: > > Hi, > I submitted a technical issue to Safe Software through the web form > last Friday, 9/15. I received an auto-response indicating that the > system got this message. I emailed on Tuesday inquiring about the > status, and left a voicemail yesterday (since you can't actually call > them and talk to a person about tech support - it's voicemail only). > > So, what is going on? We are an annual maintenance contract holder, > so at this point, I am wondering just what the heck we are paying > for? Software updates are great, but timely support is part of our > expectation. Also, I realize that the FME user conference started > today, but there are probably only a fraction of customers there so > customers not attending should also be paid attention to. > > Also, I have exhausted every other resource trying to solve this > particular problem including using this group, the support web site > and the Wiki. > > I have recommended FME and other Safe products to customers for > years, but I may now have to qualify that recommendation with the > ultra slow support response time. > > Sincerely, > > Andy Morsell, P.E. > President > Spatial Integrators, Inc. > http://www.SpatialGIS.com > Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/fme/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/fme/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
