Nope, that's the correct order - you should have an intact copy of Acrobat Pro working with your FM
From: [email protected] [mailto:[email protected]] Sent: November-19-14 8:54 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I really appreciate your help and patience. Now, I'm confused. On a separate, clean computer, we loaded (in this order), Acrobat 9 Pro Extended (full version) and FM12 (and unchecked Adobe PDF creation). Should we have loaded FM12 first, then Acrobat? Or did we do something else wrong? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: [email protected]<mailto:[email protected]> From: Jeff Coatsworth <[email protected]<mailto:[email protected]>> To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: 11/19/2014 08:47 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected]<mailto:[email protected]> ________________________________ Not if you've got the full Acrobat installed. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] Sent: November-19-14 7:52 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I think we did uncheck "Adobe PDF creation"; however, when I went into the newly loaded FM12, I still saw "Save as PDF" and "Save as review PDF" as active. Wouldn't those options be disabled (grayed out) if PDF creation was not loaded? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: [email protected]<mailto:[email protected]> From: Jeff Coatsworth <[email protected]<mailto:[email protected]>> To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: 11/18/2014 03:46 PM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected]<mailto:[email protected]> ________________________________ >From what I recall, you expand the FM install section and you see PDF Creator >or something like that as an option. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] Sent: November-18-14 3:39 PM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, Not having a lot of luck. We tried installing FM12 and Acrobat Pro on a separate computer. IT told me that there was no option to not install Distiller. The only options they saw were FM12 and ExtendScript ToolKit CC. Any ideas? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: [email protected]<mailto:[email protected]> From: Jeff Coatsworth <[email protected]<mailto:[email protected]>> To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: 11/18/2014 10:08 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected]<mailto:[email protected]> ________________________________ Only if you had the full version of Acrobat Pro and then installed the headless version overtop of it. In that situation, you would have to uninstall Acrobat & reinstall the full Pro version to restore your functionality. I don't know if this situation applies to you or not. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] Sent: November-18-14 10:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, sorry to be dense on this. Why would I run the installer again if I already have FM12 installed? Are you saying that I should uninstall the software, then custom re-install it? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: [email protected]<mailto:[email protected]> From: Jeff Coatsworth <[email protected]<mailto:[email protected]>> To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: 11/18/2014 09:58 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected]<mailto:[email protected]> ________________________________ When running the installer, use the Custom options to control what gets loaded From: [email protected]<mailto:[email protected]> [mailto:[email protected]] Sent: November-18-14 9:45 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I understand, but how do you turn off the pdf plug-in? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: [email protected]<mailto:[email protected]> From: Jeff Coatsworth <[email protected]<mailto:[email protected]>> To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: 11/18/2014 09:29 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected]<mailto:[email protected]> ________________________________ The standalone instance of FM has been known to not be very observant of the existence of the full Acrobat Pro version already installed - so if you don't turn that part off, the installer clobbers your full version with the "headless" one. Regarding round-tripping review PDFs - make sure that you are all patched up in FM - I think there were some issues with the first release of FM12. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] Sent: November-18-14 7:40 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12? Once that's done, if I understand correctly, I would then print to Adobe PDF making sure that it is a tagged pdf. Reviewers then would make their edits and comments in the pdf, which I then import into the FM12 document. However, when I just tried this, all of the edits/comments came in "misplaced". What would cause edits and comments to be misplaced? Tom Beiswenger Project Manager, Manager Technical Documentation [cid:[email protected]] Emhart Glass Inc 1140 Sullivan St * Elmira, NY 14901 * USA Telephone +1 607 735 4279 * Mobile +1 607 769 4779 Fax +1 607 734 1245 [email protected]<mailto:[email protected]> www.bucheremhartglass.com www.bucherindustries.com From: Jeff Coatsworth <[email protected]<mailto:[email protected]>> To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: 11/18/2014 07:22 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected]<mailto:[email protected]> ________________________________ Certain versions of Windows include the ability to run separate installations of different operating systems - see en.wikipedia.org/wiki/Virtual_machine The Review feature is a function of Acrobat - ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] Sent: November-17-14 8:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK, I'm a little confused here. First, I'm not sure what you mean by using a virtual machine. Second, one of the attractive features of FM12 is the "save as review PDF" feature. Is is possible to unload the PDF plug-in and still keep this feature? Tom Beiswenger Project Manager, Manager Technical Documentation [cid:[email protected]] Emhart Glass Inc 1140 Sullivan St * Elmira, NY 14901 * USA Telephone +1 607 735 4279 * Mobile +1 607 769 4779 Fax +1 607 734 1245 [email protected]<mailto:[email protected]> www.bucheremhartglass.com www.bucherindustries.com From: Jeff Coatsworth <[email protected]<mailto:[email protected]>> To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: 11/14/2014 05:20 PM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected]<mailto:[email protected]> ________________________________ For testing different Reader scenarios - yes or use Virtual Machines to test your work on -----Original Message----- From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Steve Rickaby Sent: November-14-14 8:29 AM To: [email protected]<mailto:[email protected]> Subject: Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 At 07:03 -0600 14/11/14, Mike Wickham wrote: > If you have Acrobat, you should not install Reader or the PDF Creation Add-on > that comes with FrameMaker on that same computer. I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* Acrobat Pro as well as Reader and FrameMaker. Are we supposed to buy an extra computer? (Rhetorical question). -- Steve _______________________________________________ You are currently subscribed to framers as [email protected]<mailto:[email protected]>. Send list messages to [email protected]<mailto:[email protected]>. To unsubscribe send a blank email to [email protected]<mailto:[email protected]> or visit http://lists.frameusers.com/mailman/options/framers/jeff.coatsworth%40jonasclub.com Send administrative questions to [email protected]<mailto:[email protected]>. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to framers as [email protected]<mailto:[email protected]>. Send list messages to [email protected]<mailto:[email protected]>. 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Send list messages to [email protected]<mailto:[email protected]>. To unsubscribe send a blank email to [email protected]<mailto:[email protected]> or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to [email protected]<mailto:[email protected]>. Visit http://www.frameusers.com/ for more resources and info._______________________________________________ You are currently subscribed to framers as [email protected]<mailto:[email protected]>. Send list messages to [email protected]<mailto:[email protected]>. To unsubscribe send a blank email to [email protected]<mailto:[email protected]> or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to [email protected]<mailto:[email protected]>. 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