I'd be inclined to print to PDF as this exposes the PDF creation settings - 
maybe you've got something turned on/not turned on that's impacting the 
playback of your video. I don't have any videos in my FM content, so I can't 
really help you on that point. Have you had a look in the Acrobat forums?

From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com]
Sent: November-19-14 9:31 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe 
Reader 11

OK. I presume, then, that the "save to PDF" actually triggers FM to open 
Acrobat and print the document using the Acrobat Distiller that is part of 
Acrobat, not FM. If this is correct, then things should have been rendered 
correctly. The computer we have all of this on also does not have a separate 
version of Adobe Reader.

However, the video clips still do not play. In fact, the icons representing the 
videos that are referenced in the FM document aren't even active. I've also 
tried copying the videos into the FM document when I import them. The same 
thing happens: the icons representing the videos are flat graphics, mouse click 
does nothing.




Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com>



From:        Jeff Coatsworth 
<jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>>
To:        "framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>" 
<framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>>
Date:        11/19/2014 09:09 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed 
in        Adobe Reader 11
Sent by:        
framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>
________________________________



Nope, that's the correct order - you should have an intact copy of Acrobat Pro 
working with your FM

From: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com> 
[mailto:tom.beiswen...@emhartglass.com]
Sent: November-19-14 8:54 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe 
Reader 11

Jeff, I really appreciate your help and patience.

Now, I'm confused. On a separate, clean computer, we loaded (in this order), 
Acrobat 9 Pro Extended (full version) and FM12 (and unchecked Adobe PDF 
creation). Should we have loaded FM12 first, then Acrobat? Or did we do 
something else wrong?





Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com>



From:        Jeff Coatsworth 
<jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>>
To:        "framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>" 
<framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>>
Date:        11/19/2014 08:47 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed 
in        Adobe Reader 11
Sent by:        
framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>
________________________________




Not if you've got the full Acrobat installed.

From: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com> 
[mailto:tom.beiswen...@emhartglass.com]
Sent: November-19-14 7:52 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe 
Reader 11

Jeff, I think we did uncheck "Adobe PDF creation"; however, when I went into 
the newly loaded FM12, I still saw "Save as PDF" and "Save as review PDF" as 
active. Wouldn't those options be disabled (grayed out) if PDF creation was not 
loaded?




Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com>



From:        Jeff Coatsworth 
<jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>>
To:        "framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>" 
<framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>>
Date:        11/18/2014 03:46 PM
Subject:        RE: Problem with playing video clips in FM 12 document viewed 
in        Adobe Reader 11
Sent by:        
framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>
________________________________





>From what I recall, you expand the FM install section and you see PDF Creator 
>or something like that as an option.

From: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com> 
[mailto:tom.beiswen...@emhartglass.com]
Sent: November-18-14 3:39 PM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe 
Reader 11

Jeff,

Not having a lot of luck. We tried installing FM12 and Acrobat Pro on a 
separate computer. IT told me that there was no option to not install 
Distiller. The only options they saw were FM12 and ExtendScript ToolKit CC. Any 
ideas?




Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com>



From:        Jeff Coatsworth 
<jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>>
To:        "framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>" 
<framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>>
Date:        11/18/2014 10:08 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed 
in        Adobe Reader 11
Sent by:        
framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>
________________________________






Only if you had the full version of Acrobat Pro and then installed the headless 
version overtop of it. In that situation, you would have to uninstall Acrobat & 
reinstall the full Pro version to restore your functionality. I don't know if 
this situation applies to you or not.

From: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com> 
[mailto:tom.beiswen...@emhartglass.com]
Sent: November-18-14 10:00 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe 
Reader 11

Jeff, sorry to be dense on this. Why would I run the installer again if I 
already have FM12 installed? Are you saying that I should uninstall the 
software, then custom re-install it?




Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com>



From:        Jeff Coatsworth 
<jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>>
To:        "framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>" 
<framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>>
Date:        11/18/2014 09:58 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed 
in        Adobe Reader 11
Sent by:        
framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>
________________________________







When running the installer, use the Custom options to control what gets loaded

From: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com> 
[mailto:tom.beiswen...@emhartglass.com]
Sent: November-18-14 9:45 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe 
Reader 11

Jeff, I understand, but how do you turn off the pdf plug-in?




Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com>



From:        Jeff Coatsworth 
<jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>>
To:        "framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>" 
<framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>>
Date:        11/18/2014 09:29 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed 
in        Adobe Reader 11
Sent by:        
framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>
________________________________








The standalone instance of FM has been known to not be very observant of the 
existence of the full Acrobat Pro version already installed - so if you don't 
turn that part off, the installer clobbers your full version with the 
"headless" one.

Regarding round-tripping review PDFs - make sure that you are all patched up in 
FM - I think there were some issues with the first release of FM12.

From: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com> 
[mailto:tom.beiswen...@emhartglass.com]
Sent: November-18-14 7:40 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe 
Reader 11

Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12?

Once that's done, if I understand correctly, I would then print to Adobe PDF 
making sure that it is a tagged pdf. Reviewers then would make their edits and 
comments in the pdf, which I then import into the FM12 document. However, when 
I just tried this, all of the edits/comments came in "misplaced". What would 
cause edits and comments to be misplaced?
Tom Beiswenger

Project Manager, Manager Technical Documentation

[cid:image001.jpg@01D003DB.95A90E70]

Emhart Glass Inc

1140 Sullivan St * Elmira, NY 14901 * USA

Telephone +1 607 735 4279 * Mobile +1 607 769 4779

Fax +1 607 734 1245

tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com>

www.bucheremhartglass.com

www.bucherindustries.com







From:        Jeff Coatsworth 
<jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>>
To:        "framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>" 
<framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>>
Date:        11/18/2014 07:22 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed 
in        Adobe Reader 11
Sent by:        
framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>

________________________________









Certain versions of Windows include the ability to run separate installations 
of different operating systems - see en.wikipedia.org/wiki/Virtual_machine

The Review feature is a function of Acrobat - ditching the headless version 
that ships with standalone FM will require the full version to be installed to 
be able to use it.

From: tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com> 
[mailto:tom.beiswen...@emhartglass.com]
Sent: November-17-14 8:00 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe 
Reader 11

OK, I'm a little confused here.

First, I'm not sure what you mean by using a virtual machine.

Second, one of the attractive features of FM12 is the "save as review PDF" 
feature. Is is possible to unload the PDF plug-in and still keep this feature?
Tom Beiswenger

Project Manager, Manager Technical Documentation

[cid:image001.jpg@01D003DB.95A90E70]

Emhart Glass Inc

1140 Sullivan St * Elmira, NY 14901 * USA

Telephone +1 607 735 4279 * Mobile +1 607 769 4779

Fax +1 607 734 1245

tom.beiswen...@emhartglass.com<mailto:tom.beiswen...@emhartglass.com>

www.bucheremhartglass.com

www.bucherindustries.com







From:        Jeff Coatsworth 
<jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>>
To:        "framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>" 
<framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>>
Date:        11/14/2014 05:20 PM
Subject:        RE: Problem with playing video clips in FM 12 document viewed 
in        Adobe Reader 11
Sent by:        
framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>

________________________________










For testing different Reader scenarios - yes or use Virtual Machines to test 
your work on

-----Original Message-----
From: 
framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Steve Rickaby
Sent: November-14-14 8:29 AM
To: framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>
Subject: Re: Problem with playing video clips in FM 12 document viewed in Adobe 
Reader 11

At 07:03 -0600 14/11/14, Mike Wickham wrote:

> If you have Acrobat, you should not install Reader or the PDF Creation Add-on 
> that comes with FrameMaker on that same computer.

I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* Acrobat Pro 
as well as Reader and FrameMaker. Are we supposed to buy an extra computer? 
(Rhetorical question).

--
Steve
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