We deliver user guides (software and hardware) to customers  via 
password-protected pdfs, loaded onto servers and also posted on our customer 
web portal.

I'm wondering how members of this group deliver customer-facing documents. Do 
you use pdfs? If so, do you secure those pdfs? If you secure them, how do you 
accommodate in-house colleagues who request unsecured pdfs so they can extract 
pages and images?

Thanks in advance for your responses.


Joyce M. Johnson
Lead Technical Writer
Technology Group

1400 Busch Parkway
Buffalo Grove, IL 60089

888.537.3102 ext 15875


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