We never bother to secure our PDF's. Even though much of the information we have available for our customers is often proprietary to us, worrying about people extracting a page here and there, or printing what they shouldn't, etc., seemed to be overkill.
Basically, we protect our confidential relationships with NDA's and deal with each "release" of confidential information if it occurs - too rare to matter, btw. All documents that fall under the NDA terms are always clearly marked with the words "Aeris Confidential Information" in the footnote on every page too. That is a requirement of our NDA, and our legal folks re-iterate that to people often. :) Z From: [email protected] [mailto:[email protected]] On Behalf Of Johnson, Joyce Sent: Tuesday, March 03, 2015 12:12 PM To: [email protected] Subject: secured PDFs We deliver user guides (software and hardware) to customers via password-protected pdfs, loaded onto servers and also posted on our customer web portal. I'm wondering how members of this group deliver customer-facing documents. Do you use pdfs? If so, do you secure those pdfs? If you secure them, how do you accommodate in-house colleagues who request unsecured pdfs so they can extract pages and images? Thanks in advance for your responses. Joyce Joyce M. Johnson AmerisourceBergen Lead Technical Writer Technology Group 1400 Busch Parkway Buffalo Grove, IL 60089 847.808.5875 888.537.3102 ext 15875 www.abtg.com<http://www.abtg.com/> CONFIDENTIALITY NOTICE: This electronic mail transmission may contain privileged and/or confidential information and is intended only for the review of the party to whom it is addressed. If you have received this transmission in error, please immediately return it to the sender, delete it and destroy it without reading it. Unintended transmission shall not constitute the waiver of the attorney-client or any other privilege.
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