As users become more technically savvy, they become less dependent on
vague manuals and more interested in software with a smooth, intuitive,
powerful interface and reliable function. See blog post on this issue:

--- Rene Stephenson <rinnie1 at> wrote:

> The  involvement of TW/doc mgr early on is not initially
> for writing the doc  as muc as it is for user advocacy, sanity checks
> of UIS or other specs  from a user-driven perspective, as well as
> getting buy-in and resource  allocation far enough in advance that
> creating a remotely usable  document is at all feasible. The later
> the TW is inserted into the  process, the harder it is to create
> anything better than basic  functionally-driven documents.
technical writing | consulting | development

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