Hi Framers, I run FM8.02 on a laptop running XPSP2 with 2GB of RAM. I have recently experienced several crashes in situations that I never had crashes with when using FM7.0. Sometimes it saves and I get a recovery file, but most of the time it does not save, it just halts and the FM window closes. When it comes back up, it acts like nothing happened. No error messages, no nothing. Business as usual. Wot, who me?
I know that Adobe people do monitor this list (and have for many years) so I need to ask - what is the best way to report this? I have a couple of dumps I can send. I'd also suggest to the other FM users on the list who have posted about their crashes, that they report their crashes too. Posting them on the list is good and maybe someone knows a workaround for some situations, but the more Adobe has to work with, the better chance they have of finding the bug and fixing it. It sounds like a bug to me. Diane Gaskill (former tech support engineer) ================================= -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com]On Behalf Of Brewster, Christopher C Sent: Thursday, February 14, 2008 8:08 AM To: framers at lists.frameusers.com Subject: RE: FM abruptly closes with no save I think the memory issue is indeed the cause for this. I did my process again and saved after each insertion. No problems occurred. But I think software should handle a memory issue much more gracefully than simply closing without saving-such as warning me, or refusing to execute the step that would make it close. (Do Adobe people monitor this list?) ________________________________ From: Dennis Brunnenmeyer [mailto:denn...@kvmr.org] Sent: Wednesday, February 13, 2008 8:50 PM To: Shmuel Wolfson Cc: Brewster, Christopher C; framers at lists.frameusers.com Subject: Re: FM abruptly closes with no save Hi... No one in this thread has mentioned that, when working with graphics, FrameMaker likes to have plenty of RAM available to it, especially if other applications are open and also have images loaded. There's no "rule of thumb" that I know of, but I wouldn't attempt to do much with multiple graphic files unless I had at least 1GB or preferably 2GB or more of RAM on my system. 512MB or less is an invitation to a crash. Dennis Brunnenmeyer eMail: dennisb /at/ chronometrics /dot/ com ********************************************** At 09:14 AM 2/13/2008, Shmuel Wolfson wrote: I've had it close when scrolling a document that has embedded Corel graphics, when I scrolled too fast and did not wait for the embedded graphics to appear. Regards, Shmuel Wolfson 052-763-7133 _______________________________________________ You are currently subscribed to Framers as dgcaller at earthlink.net. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/dgcaller%40earthlink.net Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.