Does your colleague actually have the Zapf Dingbat font installed?? Did this happen in FM 6 also or did the dingbat characters display correctly?
Do any error messages appear in the FM console window when opening the document, especially a message to the effect that the Dingbat font is not available and another font (such as Times New Roman) will be used? I will guess that this is the case, and when he sends the document back to you who does have the font, it opens normally.? This is a feature of FrameMaker - it can make a temporary font substitution so editing can proceed, but when opened on a system with the correct typefaces available the file will show them. ? Lester --- On Tue, 2/24/09, Steve Rickaby <srickaby at wordmongers.demon.co.uk> wrote: I'm wrestling with this one on behalf of a remote colleague... He's just upgraded from FrameMaker 6 to FrameMaker 7.1 on Win XP-Pro SP3. After doing so, he finds that all his Zapf Dingbats characters are rendering as plaintext, even though the Character Designer says that the font is Dingbats, as expected. I'm on Mac and don't have enough experience of Windows FrameMaker installations to fox this out. If he sends me a sample document, the Dingbats appear correctly in FrameMaker 7.1 for Mac. Both of us see what would be expected in the Character Designer. Is this some Windows thing, perhaps? -- Steve