Does your colleague actually have the Zapf Dingbat font installed?? Did this 
happen in FM 6 also or did the dingbat characters display correctly?

Do any error messages appear in the FM console window when opening the 
document, especially a message to the effect that the Dingbat font is not 
available and another font (such as Times New Roman) will be used?

I will guess that this is the case, and when he sends the document back to you 
who does have the font, it opens normally.? This is a feature of FrameMaker - 
it can make a temporary font substitution so editing can proceed, but when 
opened on a system with the correct typefaces available the file will show them.

? Lester

--- On Tue, 2/24/09, Steve Rickaby <srickaby at> wrote:
I'm wrestling with this one on behalf of a remote colleague...

He's just upgraded from FrameMaker 6 to FrameMaker 7.1 on Win XP-Pro SP3.

After doing so, he finds that all his Zapf Dingbats characters are rendering as 
plaintext, even though the Character Designer says that the font is Dingbats, 
as expected.

I'm on Mac and don't have enough experience of Windows FrameMaker installations 
to fox this out. If he sends me a sample document, the Dingbats appear 
correctly in FrameMaker 7.1 for Mac. Both of us see what would be expected in 
the Character Designer.

Is this some Windows thing, perhaps?

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