Hi, In Germany law requests documentation to install and use the product and to avoid any dangers. All court judgements still regard only paper documentation as proper documentation. However, at least for products which are used together with a PC this seems to change _slowly_.
I do not think that Germans regard paper documentation as "bad", non-green etc. Think of your parents. Would they prefer PDF? I guess, all depends on product, audience and circumstances. Best regards Winfried > -----Original Message----- > From: framers-bounces at lists.frameusers.com > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of > John Sgammato > Sent: Friday, January 23, 2009 12:37 AM > To: Combs, Richard; Bill Swallow > Cc: framers at lists.frameusers.com > Subject: RE: PDF Documentation > > Well, for what it's worth, my German service engineer said that in > Germany, his customers prefer PDFs to printed books, for all the usual > reasons, PLUS they strongly feel that paper manuals are a sign of a > company that does not "think green". > Whether they are right or wrong is immaterial; we probably won't be > sending printed docs to German customers unless they ask for them.