I can check on that. Interesting.
Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swhite at alamark.com -------------- next part -------------- On Oct 16, 2009, at 9:03 AM, O'Laoghaire Micheal wrote: > Is it possible that when your client installed Frame he chose > "single user" instead of "multiple user"? > > Regards, > Micheal O'Laoghaire > Billing and Active Customer Management > Comverse Inc. > Wakefield, MA > > > > -----Original Message----- > From: framers-bounces at lists.frameusers.com [mailto:framers- > bounces at lists.frameusers.com] On Behalf Of Scott White > Sent: Friday, October 16, 2009 9:21 AM > To: FrameUsers List > Subject: Framemaker installed under Administrator > > I have this new client who installed Framemaker 9.0 on a PC running > windows xp. Seems he installed and registered it using the admin > account and not the regular user account. So now when the regular user > of the machine tries to open Frame she can't. Only if she is logged on > as admin can she open it. > Adobe will not help this guy out with his situation since he > registered the product under admin. > > His email: "I called Adobe technical support and they will not > provide any assistance because when I registered the software I put in > different information that doesn't match Nancy's account at Adobe. > Therefore, they are of no help how to configure their software to run > under a normal user's account. I have also perfomed internet searches > to no avail." > > Is there any way around this? His issue is he doesn't want the user to > have admin rights to run the software. > > > > Scott White > Media Production & EBC Manager > Implementation Coordinator > 210-704-8239 > swhite at alamark.com > > > > "This e-mail message may contain confidential, commercial or > privileged information that constitutes proprietary information of > Comverse Technology or its subsidiaries. If you are not the intended > recipient of this message, you are hereby notified that any review, > use or distribution of this information is absolutely prohibited and > we request that you delete all copies and contact us by e-mailing > to: security at comverse.com. Thank You." >
