Scott,

I think he is being unreasonable, especially to suggest that you " get  
with Adobe and have them fix this or get answers to his problem". He  
is just going to have to learn that he can't always have everything  
his own way.

There is no point in comparing FrameMaker with Photoshop and InDesign  
installations, permissions, etc. They are entirely different  
applications and have different histories and, I am sure,  
architectures. Just because they are developed by the same company,  
Adobe, does not mean they are therefore exactly the same in all  
respects.

Of the suggestions I read earlier, uninstalling and reinstalling with  
the "available for all users" option selected is the best course of  
action. Either that or fiddling with the folder and file permissions  
until it is all working but that may also break other things or open  
the system as vulnerabilities.

If he does not want to allow the user to have access to the  
application then he must accept that he is refusing to let this person  
do their work and will probably need to explain why his attitude is  
worth more than their productivity to the company.

The suggestions to date are normal in the course of events.

Alan

On 17/10/2009, at 8:39 AM, Scott White wrote:

> Ok I just got off the phone with this guy. He doesn't like my  
> suggestions, Art's suggestion or anyone else's.
> He wants to control what gets installed and downloaded on a machine  
> so he wants to do all installs and downloads as administrator  
> rights. He doesn't want to give this person administrator rights to  
> run the software in fear this person will download other things.
> He installed photoshop and InDesign under these rules and they will  
> open up for the user rights. It's just Frame that won't. He wants me  
> to get with Adobe and have them fix this or get answers to his  
> problem.
>
> He just sent me a log dissertation on why windows administrators  
> must do what they are doing -- make everything tighter than bark on  
> a tree.
>
> Any other help appreciated.
>
>
>
> Scott White
> Media Production & EBC Manager
> Implementation Coordinator
> 210-704-8239
> swhite at alamark.com
>
>
>
> On Oct 16, 2009, at 9:26 AM, Art Campbell wrote:
>
>> He's not locked in. If he activated, he can de-activate before
>> uninstalling, and he's good to move the software anywhere --  
>> including
>> back on to the same machine.
>>
>> Another easier way to go may be to give the user Admin privileges, so
>> she can execute FM.
>>
>> Art Campbell
>>              art.campbell at gmail.com
>> "... In my opinion, there's nothing in this world beats a '52
>> Vincent and a redheaded girl." -- Richard Thompson
>>                                                     No disclaimers  
>> apply.
>>                                                              DoD 358
>>
>>
>>
>> On Fri, Oct 16, 2009 at 10:22 AM, Scott White <swhite at alamark.com>  
>> wrote:
>>> IF that is the case, can it be uninstalled and reinstalled for  
>>> multiusers or
>>> is he locked in?
>>>
>>>
>>>
>>> Scott White
>>> Media Production & EBC Manager
>>> Implementation Coordinator
>>> 210-704-8239
>>> swhite at alamark.com
>>>
>>>
>>>
>>>
>>> On Oct 16, 2009, at 9:20 AM, Art Campbell wrote:
>>>
>>>> That was exactly what I was thinking -- installed "For Just This  
>>>> User"
>>>> instead of "All Users."
>>>>
>>>> But I suspect you might also be able to fix it if the Admin account
>>>> twiddles the directory permissions (recursively) to allow  
>>>> Everyone to
>>>> execute the Frame directories.
>>>>
>>>> Art
>>>>
>>>> Art Campbell
>>>>             art.campbell at gmail.com
>>>> "... In my opinion, there's nothing in this world beats a '52
>>>> Vincent and a redheaded girl." -- Richard Thompson
>>>>                                                    No disclaimers  
>>>> apply.
>>>>                                                             DoD 358
>>>>
>>>>
>>>>
>>>> On Fri, Oct 16, 2009 at 10:08 AM, Scott White  
>>>> <swhite at alamark.com> wrote:
>>>>>
>>>>> I can check on that. Interesting.
>>>>>
>>>>>
>>>>>
>>>>> Scott White
>>>>> Media Production & EBC Manager
>>>>> Implementation Coordinator
>>>>> 210-704-8239
>>>>> swhite at alamark.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Oct 16, 2009, at 9:03 AM, O'Laoghaire Micheal wrote:
>>>>>
>>>>>> Is it possible that when your client installed Frame he chose  
>>>>>> "single
>>>>>> user" instead of "multiple user"?
>>>>>>
>>>>>> Regards,
>>>>>> Micheal O'Laoghaire
>>>>>> Billing and Active Customer Management
>>>>>> Comverse Inc.
>>>>>> Wakefield, MA
>>>>
>>>>
>>>
>>>
>>>
>>
>>
>
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-- 
Alan Litchfield MBus (Hons), MNZCS
AlphaByte
PO Box 1941, Auckland
http://www.alphabyte.co.nz

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