Question: MacCap's site lists upgrades as 'starting at $499' -- we'd love to find a more cost-effective alternative to FrameMaker. The v9 > v11 $600 upgrade was a real kick in the pants to start seriously evaluating the cost of continuing to absorb FM's high upgrade fees vs the cost of switching to a different program. We use unstructured Frame, so most of the features added in recent versions of the program have been of no use to us, thus we're paying top dollar for minimal improvement. But $499 seems even higher than Frame's one-version upgrades? Or is this only a better deal financially if replacing Frame + RoboHelp?
Tori Muir tmuir at spot-on-creative.com | 650.430.8674 www.spot-on-creative.com On 4/1/13 11:22 AM, Martinek, Carla wrote: > Syed - > > I've been using Frame since 1991 (Frame 2.0.) > > We've been evaluating MadCap Flare and were ready to switch, but when we > looked at FM11 and the new multi-HTML output that appears to be as easy as > Flare, it made us stop and take another look. We don't know which way we're > going yet.. back into evaluation mode. > > That said, MadCap being a smaller company is, in general, much more > responsive in regards to feature requests. Much like Frame Technologies (and > DataLogics) were in the early days with Frame. Their Platinum support plan is > worth its cost when you are first using it, and Flare imports Framemaker > files directly. However, my recent talk with an Adobe sales mgr letting them > know we were *seriously* evaluating a competitor seems to have gotten me > better response regarding some of the issues I've been having - more so than > I've seen in years. > > Cost-wise, it may be worth it to you to look at the Adobe cloud-based > subscription model. That is supposed to include the latest versions whenever > released, but I haven't evaluated the overall cost on a yearly basis yet. > > -Carla > > > > > > -----Original Message----- > From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at > lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at > aeris.net) > Sent: Monday, April 01, 2013 1:02 PM > To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Kapil Verma; Robert > Lauriston; framers at lists.frameusers.com > Subject: RE: Where on Adobe is the info/link to renew my maintenance contract > for FrameMaker? > > Hi, Kapil. > > Okay, I just got off the phone with somebody "in the FrameMaker team". Her > statement to me was that the Update Plan for FrameMaker is indeed either > dead, or essentially not available anymore to anybody who has less than > 10,000 points in the Adobe systems. > > The bottom line: all users with few licenses are essentially shut out. > > So, it seems that I did *not* get wrong information from the Adobe sales rep > I spoke to before! > > For me, this means that FrameMaker 11 is the _last_ version I will ever use > (after having been on the FrameMaker wagon since 1988). > > Because the version upgrade pricing has gotten way out of hand - from my > perspective, _most_ (almost all) of what I paid for with the FM 10 and FM 11 > upgrades were bug-fixes for version 9 really! > > At $399 for the last upgrade, this is simply not acceptable anymore. Even my > purchase of the 2 year update plan was for naught (based on my sign-up date > for the Update plan, I had to pay for the FM 11 version upgrade _separately_ > anyway), since I have not seen FrameMaker 12 come out in that time. > > I have already begun looking for alternatives and will make do without > FrameMaker as soon as we can finish this project - I suspect that my last > purchase of any FrameMaker-related product will be for Mif2Go to get all > current FrameMaker documents into some other tool. > > Regards, > > Z > > -----Original Message----- > From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at > lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at > aeris.net) > Sent: Monday, March 25, 2013 10:41 AM > To: Kapil Verma; Robert Lauriston; framers at lists.frameusers.com > Subject: RE: Where on Adobe is the info/link to renew my maintenance contract > for FrameMaker? > > Thanks for the response, Kapil. > > Yes, I would like to get information - the last time, I bought a 2 year > Update Plan directly at the Adobe web site (may have been the Adobe store?) > in May of 2011, but cannot find that link on the site anymore. > > Please do let me know who I can speak to about this (as an FYI, I did get an > e-mail from somebody else on the FrameMaker team, but we did not connect on > Friday). > > Z > > -----Original Message----- > From: Kapil Verma [mailto:kverma at adobe.com] > Sent: Monday, March 25, 2013 9:12 AM > To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Robert Lauriston; framers > at lists.frameusers.com > Subject: RE: Where on Adobe is the info/link to renew my maintenance contract > for FrameMaker? > > Hi Syed, > > This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have > been given wrong information. We continue to offer upgrade plans for both > FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will > be more than happy to put you in touch with the right folks here at Adobe. > Sorry about the confusion. > > P.S. It will be great if you can email me separately (off list) with some > more info on who you had talked to and how did you reach them > > Thanks, > Kapil Verma > > -----Original Message----- > From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at > lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at > aeris.net) > Sent: Friday, March 22, 2013 6:31 AM > To: Robert Lauriston; framers at lists.frameusers.com > Subject: RE: Where on Adobe is the info/link to renew my maintenance contract > for FrameMaker? > > Robert Lauriston wrote: >> I had to phone them. > Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who > claims that they are no longer offering the Upgrade Plan for Acrobat and > FrameMaker ... huhn!?!? > > Even though, Adobe sent me an e-mail in late January reminding me that my > current one was going to expire soon (in May fortunately) and I needed to > renew? > > Does anyone know what is going on here? If Adobe is going to charge an arm > and a leg to upgrade to the next version of FrameMaker (like I had to do for > version 9 and 10 and 11), then that will be the last nail in the coffin, and > I will use version 11 till it croaks or find another solution. > > The cost of FrameMaker has simply become too expensive to work for my needs > ... :( > > Z > > _______________________________________________ > > > You are currently subscribed to framers as kverma at adobe.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > _______________________________________________ > > > You are currently subscribed to framers as Syed.Hosain at aeris.net. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/syed.hosain%40aeris.net > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > _______________________________________________ > > > You are currently subscribed to framers as cmartinek at zebra.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/cmartinek%40zebra.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > > - CONFIDENTIAL- > > This email and any files transmitted with it are confidential, and may also > be legally privileged. If you are not the intended recipient, you may not > review, use, copy, or distribute this message. If you receive this email in > error, please notify the sender immediately by reply email and then delete > this email. > > _______________________________________________ > > > You are currently subscribed to framers as tmuir at spot-on-creative.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/tmuir%40spot-on-creative.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
