Yes, same trouble.
Two HUGE frustrations with printable: 1. Their customer support is TERRIBLE. Sometimes I e-mail my CPM and she doesn't reply back for days. And when I e-mail support, in MANY cases I do not get a reply at all, or I get a reply at the end of their day, which is 8:00 pm for me. That's one more day wasted. In most cases when they reply, they are asking me for more information. No matter how detailed my e-mails are, there's always one more thing they need. I feel like they do that to volley the ball back in my direction and hope I don't bother replying. That way they can say "well we were waiting on more information from you". Geez, I only have 8 or 9 print One sites ... if I mention the customer name, don't e-mail me back at 8:00 pm the next day and ask me for the customer ID ... LOOK IT UP !!! 2. My second frustration is that, when new features come out, they NEVER bother to tell us. Six months later while having a conversation with someone at printable, they will mention "click here, then select this and then do this..." ... I respond "What?! When did THAT feature become available?!" and the reply "Oh it's been there for MONTHS now". Nice. Amy, hopefully you can get a poll and send it directly to Coleman. I'd also be very interested in hearing his response. And, I'm happy to hear I am not the only one having this problem. Sometimes I send rather rude e-mails to printable, criticizing their (lack of) support, and then afterwards wonder if they are singling me out because I yell at them ;-) -- Eric Carbone Systems Administrator MOR Printing, Inc. ________________________________ From: Amy Potts [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 18, 2007 9:54 AM To: FusionPro Users Forum Subject: [fusionpro] Are others having trouble getting responses from Customer Support? Taking a personal poll here - are others having problems with getting responses to questions from customer support? I have been a user for over a year now, and customer support continues to ignore (are barely respond) to techinical questions I have about the system. Any one else having the same troubles? Amy Potts Director Digital Store Fronts Universal Graphics www.univgraph.com <http://www.univgraph.com/> 375 Morgan Lane West Haven, CT 06516 Phone: 203-934-4275 Fax: 203-934-4324 [EMAIL PROTECTED] -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com -- -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com --
