I am a user of the desktop feature as well as the web-to-print function. I am not a referencable site. And there are many reasons why - some of those it looks as if they are making progress on, but after years without progress the promise of a functioning system really isn't appealing, they may be excited about it, but after being promised the new 6.0 and then miss the date by a year and a half and then have the product not even usable - frustrating. I won't get into every reason - but the thing that makes me SO frustrated with printable is the feeling like they have us. They feel that they can charge whatever they wish and in return for what is also an extortionist cost - there isn't any type of news, training, usable features, and especially support when you need it. I have seen this from every step within the company. Knowledge bases being absolutely useless, cpm being hopeless, managers being unsympathetic, accounting being hopelessly loss, training being inadequate, general support taking days to respond and then respond without solutions. You are not alone, and there isn't any advice i can really give you - you may get a quick response one day and never again. With that being said - i have worked with some great people at printable, very intelligent, very responsive, and the company really does seem to have an improved direction - that we are eagerly awaiting results from. ~Mark
-----Original Message----- From: Bill Shea [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 18, 2007 7:37 AM To: FusionPro Users Forum Subject: [fusionpro] Re: Are others having trouble getting responses from Customer Support? I've had a terrible time getting any response. When I do get someone to return a call or an email they generally refer me to the user's group. Every question seems to be an inconvenience. When I contact my CPM I'm told the question is for support; when I contact support I'm told my question is for my CPM. We use Printable largely for online stationery templates. The training ignores this and it is very difficult to get help. On Apr 18, 2007, at 9:53 AM, Amy Potts wrote: Taking a personal poll here - are others having problems with getting responses to questions from customer support? I have been a user for over a year now, and customer support continues to ignore (are barely respond) to techinical questions I have about the system. Any one else having the same troubles? Amy Potts Director Digital Store Fronts Universal Graphics www.univgraph.com 375 Morgan Lane West Haven, CT 06516 Phone: 203-934-4275 Fax: 203-934-4324 [EMAIL PROTECTED] -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com -- Bill Shea Shea Brothers, Inc. 65 Innerbelt Road Somerville, MA 02143 617-623-2001 www.sheabrothers.com -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com --
