I've had a terrible time getting any response.
When I do get someone to return a call or an email they generally refer
me to the user's group.
Every question seems to be an inconvenience.
When I contact my CPM I'm told the question is for support; when I
contact support I'm told my question is for my CPM.
We use Printable largely for online stationery templates.
The training ignores this and it is very difficult to get help.
On Apr 18, 2007, at 9:53 AM, Amy Potts wrote:
Taking a personal poll here - are others having problems with getting
responses to questions from customer support?
I have been a user for over a year now, and customer support continues
to ignore (are barely respond) to techinical questions I have about
the system.
Any one else having the same troubles?
Amy Potts
Director Digital Store Fronts
Universal Graphics
www.univgraph.com
375 Morgan Lane
West Haven, CT 06516
Phone: 203-934-4275
Fax: 203-934-4324
[EMAIL PROTECTED]
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Bill Shea
Shea Brothers, Inc.
65 Innerbelt Road
Somerville, MA 02143
617-623-2001
www.sheabrothers.com
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