Has anyone thought of calling them and trying to talk to someone with a
brain on their support line? (I know it can be a challenge to talk to
someone who knows more than is in the database) I called Rogers@home here
in Ontario and was told by management that there are no plans to impliment a
policy change like this. He agreed with me that it would not be a good
change and that it would hurt them more than help them. They know we have
dozens of accounts in the Kitchener/Guelph area alone that would be
instantly cancelled if they did this. I was told that this is a very common
use of the system.
C'mon, if they are so concerned about bandwidth being wasted, they would
enforce some sort of Bandwidth cap. The @Work service is for people that
need a static IP address and are running servers connected to the
cablemodem. They will not be driving corporate end-users away that are just
trying to connect to their office lan to check their email. If anything, I
can see them trying to ban things like Napster.
I think that comcast will have to clarify their TOS as I have read it and
found it to be very vague and probably would not hold up in court. The fact
that it is in the section dealing with people running servers at home..
Many users would not even read that section as they are not running servers
at home.
With competition being as fierce as it is, I can't see them trying to
alienate any users... especially corporate users that generally pay their
bills and don't call for tech support because they can't get their daily fix
of p0rn.
> -----Original Message-----
> From: Jarmoc, Jeff [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, August 16, 2000 10:08 AM
> To: '[EMAIL PROTECTED]'; Valerie Leveille
> Cc: [EMAIL PROTECTED]
> Subject: RE: [FW1] @Home ban of VPN's
>
>
>
> So far, comcast@home is the only one implementing this rule.
> AT&T, Excite,
> etc seem to not be changing yet. The wording of the contract
> is vague, but
> it's in the section about not running servers, so I think they're more
> concerned about having people VPN into your cable modem, not
> VPNing out to
> your office network, though I don't see any distinction being made.
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, August 16, 2000 3:22 AM
> To: Valerie Leveille
> Cc: [EMAIL PROTECTED]
> Subject: Re: [FW1] @Home ban of VPN's
>
>
>
>
> BT are doing a similar thing in the UK for their ADSL service
> in terms of
> server usage not being allowed unless you have a business connection.
>
> Haven't seen anything banning VPN usage though and I hope not
> to. Are we
> going to have a crazy situation where people who already have consumer
> connection have to have service replaced ?
>
> Tim Higgins
>
>
>
>
>
> "Valerie Leveille"
>
> <[EMAIL PROTECTED]> To:
> [EMAIL PROTECTED]
> Sent by: cc:
>
> [EMAIL PROTECTED]
> Subject:
> [FW1] @Home ban of VPN's
> kpoint.com
>
>
>
>
>
> 15/08/00 17:54
>
>
>
>
>
>
>
>
>
>
> It's true. I called the corporate headquarters for Comcast@Home this
> morning. The person I talked to on the phone last night said
> that if they
> saw VPN traffic coming from me, that they would warn me a few
> times and
> then if I didn't comply, they would terminate my service. That's why I
> called the corporate headquarters. I saw nothing on the
> excite@home site
> about this change so I don't wonder if it's the local divisions making
> their own rules. (I'm in Detroit). Anyway the person from corporate
> headquarters promised (yeah right) to have someone in upper management
> contact me within 24 hours.
>
> I contact my local State Attorney General and they said that there's
> nothing they can do. The Better Business Bureau wants me to
> try and resolve
> it with Comcast before I resort to them.
>
> How many people are affected by this? If we cause enough
> grief will they
> take it out of their agreement. I can't believe that they
> aren't allowing
> people to protect their data. They fed me the line that if
> you're doing
> that it's a "business connection" and they're going to charge
> you more.
> ALOT MORE! Ameritech wants $100 a month for a static IP
> address and they
> don't currently prohibit VPN traffic (but that's doesn't mean
> that they
> won't pull a @Home fiasco in the future). Comcast@Home had a "business
> division" for cable modems. Do you want to know how much
> they're charging
> for basically the same service I have now (currently
> $36/month) except that
> I'm allowed to have VPN's --> $1295 installation and $225/month!
>
> This is ridiculous!
>
> Valerie
>
>
>
>
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